What are the responsibilities and job description for the Technical Support Analyst position at CSC?
Technical Product Support Analyst
Remote-Americas
Monday to Friday 8:00 to 5:00 PST (11-8 EST)
The Technical Support Analyst reports to a Senior Manager of Technical Product Support. This is a customer-facing role will be responsible for driving customer satisfaction with our products and services. The position requires someone to demonstrate excellent problem-solving skills, technical ability, a service mentality, and ability to troubleshoot.
The Support Services team is a dynamic customer- facing organization staffed predominately with individuals with desire to learn and possess strong software technical skills in property tax or other types of software. This role provides our customers with a unique experience that leans more toward a direct customer relationship role than a typical support center.
Our primary location for Customer Operations is in San Diego, CA with roughly 70% of our current staff distributed across the United States. The Technical Support Analyst role is a fully remote role and will support a national customer base.
Some of the things you will be doing:
- Provide excellent technical service to our TCI customers
- Troubleshoot any technical issues
- Assure timely, professional and accurate responses to end user inquiries
- Perform software installations as necessary
What technical experience, skills and qualifications do you need?
- Bachelor’s degree
- 2-3 years of property tax software support or business licensing application support preferred
- Knowledge of MS Windows, MS Office, and MS SQL network setup preferred
- Ability to problem-solve
- Ability to use initiative in identifying, addressing, and resolving day to day issues and challenges
- Strong, positive, contagious attitude and work ethic
- Effective communication skills
- Desire to learn
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*At CSC, compensation decisions are dependent on a number of factors including job location and the knowledge and experience of each individual. A reasonable estimate of the current range is $39,700-69,400.00.
Salary : $39,700 - $69,400