What are the responsibilities and job description for the Technical Business Analyst - Salesforce position at CSC?
Technical Business Analyst-Salesforce
Wilmington, Delaware
Monday to Friday 8:00 a.m. to 5:00 p.m.
Hybrid
Candidates for this position must be eligible to work in the United States without sponsorship. Time on-site or time zone may be necessary based on business need.
The Technical Business Analyst supports the development and continuous improvement of Salesforce solutions by translating business needs into actionable requirements. Working across business and technical teams, this role contributes to process analysis, platform configuration, reporting, testing, documentation, training, and end-user support to improve operational efficiency and user experience.
Some of the things you will be doing:
- Configure and enhance Salesforce workflows, automation, and platform features to meet business needs.
- Create and maintain Salesforce reports and dashboards that provide actionable business insights.
- Facilitate stakeholder discussions to gather, analyze, and document business and functional requirements.
- Translate requirements into clear user stories, acceptance criteria, and process documentation for delivery teams.
- Analyze current-state processes and recommend improvements that increase efficiency and improve the user experience.
- Participate in backlog refinement, sprint planning, and other Agile Scrum ceremonies.
- Develop user guides, training materials, and communications, and deliver end-user training and ongoing support.
- Monitor Salesforce releases, platform updates, and best practices to identify opportunities for continuous improvement.
- Conduct research and data analysis to support recommendations and strategic decision-making.
- Promote data quality by identifying issues, documenting standards, and partnering with stakeholders on corrective actions.
Technical skills, experience and qualifications do I need?
- Strong analytical, problem-solving, and critical thinking skills.
Ability to listen, ask thoughtful questions, and clearly document information.
- Prior experience with Salesforce as either an end user or administrator
Strong written and verbal communication skills, including the ability to explain information clearly to different audiences.
- Proficiency in Microsoft Excel and a willingness to learn Salesforce reporting, dashboards, and configuration.
Ability to organize work, manage multiple priorities, and follow tasks through completion.
Attention to detail and a willingness to learn new processes, systems, and tools.
Previous business analysis experience is not required; training and support will be provided to the right candidate.
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