Team Leader of Client Service

Service Team Leader 

On-Site  

Tallahassee, FL 

Monday-Friday, 9am-6pm

The Team Leader will be responsible for supervising, managing, motivating, and guiding team members daily.  As a Team Leader, you will be the primary contact person for all team members, so communication skills must be excellent. A successful candidate in this position will be comfortable getting into the details of the day-to-day work of the team.  The Team Leader will lead by setting a good example and engaging the team to achieve goals.

Some of the things you’ll be doing:

• Create an inspiring team environment with an open communication culture
• Develop key performance indicators and set clear team goal
• Delegate tasks effectively and set deadlines
• Oversee day-to-day operations
• Monitor team performance and conduct performance reviews
• Handle customer complaints and address escalations with customers
• Design and implement process and operational policies
• Full spectrum of employee management, development, and training
• Motivate team members to achieve objectives
• Discover training needs and providing coaching
• Listen to team members’ feedback and resolve any issues or conflicts
• Recognize high performance and rewarding accomplishments
• Ensure the highest levels of productivity, service, and client satisfaction levels
• Organize team-building activities

These are the technical skills, experience, and qualifications that would make someone successful: 

• 5 years of leadership experience, preferably in customer service, call center, and training
• A proven history of successfully mentoring and developing employees
• In-depth knowledge of developing and utilizing performance metrics
• Proficiency with MS Office, especially Excel
• Tremendous written and verbal communication skills
• Organizational and time management skills
• Decision-making skills
• Excellent change management skills
• Strong analytical and problem-solving skills
• Attention to detail

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