What are the responsibilities and job description for the ServiceNow CMDB Manager position at CSC?
Job Description
CMDB Manager
Wilmington, DE
Monday – Friday 8:00 am – 5:00 pm
Remote
The CSC ServiceNow CMDB Manager oversees the Configuration Management Database (CMDB) to maintain a single source of truth for IT assets and services by ensuring data accuracy through discovery and data quality processes.
Some of the things that you will be doing:
Technical
About Us
CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business.®
Visit our careers site to learn more about CSC and our commitment to our clients, communities, and each other.
CSC is committed to creating a feeling of belonging through a diverse and growth-oriented environment where everyone is valued.
CSC colleagues have global career opportunities and excellent benefits, including annual success-sharing bonuses or commission plans based on individual performance. To learn more, visit cscglobal.com/service/careers .
We offer a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles. We encourage candidates to work closely with our talent acquisition partners to convey their specific needs. Our commitment to accessibility reflects our broader dedication to diversity and belonging,
CSC only accepts resumes from employment agencies that are part of our approved supplier program. Resumes submitted from other agencies either to talent acquisition, our hiring leaders, employees, or through any other mechanism other than our supplier process, will not be eligible to claim related fees and the submitted resumes will be considered property of CSC.
We encourage candidates to apply directly to our website and not through third-party sources.
Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications.
About The Team
At CSC®, we’re always looking ahead, finding ways to innovate, challenge the status quo, and anticipate the needs of our clients. We exceed expectations by adapting client ambitions and goals as our own. This Fierce Client Spirit has helped us adapt and create solutions that have enabled businesses to run smoother and smarter for more than 125 years. It’s also the reason we’re the trusted partner of many of the world’s most successful organizations.
CSC is committed to attracting, developing, and retaining talented people whose values align with ours. We empower our colleagues to bring the right solutions to market to meet client demand. That’s why we are the leading provider of business administration and compliance solutions.
CMDB Manager
Wilmington, DE
Monday – Friday 8:00 am – 5:00 pm
Remote
The CSC ServiceNow CMDB Manager oversees the Configuration Management Database (CMDB) to maintain a single source of truth for IT assets and services by ensuring data accuracy through discovery and data quality processes.
Some of the things that you will be doing:
Technical
- Possess deep technical expertise in ServiceNow Configuration Management Database (CMDB) including data quality and data relationships.
- CMDB Design & Health Collaboration: Oversee the design and maintenance of the Configuration Management Database (CMDB), ensuring data integrity, normalization, and reconciliation rules are effectively implemented.
- Ensure the CMDB aligns with the organization's CSDM framework to promote a unified and standardized data model.
- Strong working knowledge of other ITOM modules, especially Discovery, Service Mapping.
- Strategic Planning:Contribute to the development and execution of the ITOM/CMDB roadmap, aligning it with the organization's overall IT strategy and business objectives.
- IT Operations Management leadership:Lead the management and optimization of ITOM, ensuring it meets business requirements and operational needs.
- Solution Design: Assist with designing robust, scalable, and secure ServiceNow ITOM solutions, including Discovery, Service Mapping, Event Management, Operational Intelligence, and Orchestration.
- Stakeholder Engagement: Work closely with business stakeholders to gather requirements, define processes, and translate them into effective ServiceNow solutions that drive business value.
- Staying Current: Stay up to date with the latest ServiceNow ITOM releases, features, and industry trends, recommending their adoption where beneficial, lead continuous improvement initiatives that increase platform usability and user satisfaction.
- Reporting & Analytics:Develop and maintain reporting dashboards, KPIs, and other data-driven insights for business leaders. Use reporting to identify trends, issues, and opportunities for improvement.
- Code Quality & Standards: Establish and enforce coding standards, best practices, and governance for all ITOM development and configurations. Establish a process for regular code reviews.
- Serve as a role model by demonstrating commitment to company values, high performance standards, workplace diversity, and driving results.
- Foster a culture ofcollaboration, accountability, and continuous learning.
- Represent the team in cross-functional initiatives and external engagements, such as ServiceNow conferences and product strategy sessions
- Create an environment that values employees and encourages cooperation, open communication and teamwork.
- Serve as a role model by demonstrating commitment to company values, high performance standards, workplace diversity, and driving results.
- Bachelor’s degree in computer science or related field required.
- Minimum of ten (10) years of infrastructure leadership experience.
- Minimum of five (5) years of recent experience with ServiceNow platform.
- Strong understanding of ServiceNow modules such as ITSM, ITOM, and SPM.
- Experience with ServiceNow integrations, workflows, and automation.
- Proven track record of successfully leading ServiceNow projects and teams.
- Exceptional leadership, communication, and interpersonal skills.
- Strong analytical and problem-solving abilities.
- An ability to provide excellent customer service through understanding the impact of services and delivering a highly reliable service that meets customers’ needs and expectations.
- Direct management of cross-functional, sourced, or matrixed teams.
- Strong process management, negotiating, influencing and problem resolution skills.
- Proven ability to effectively prioritize and execute in a high-pressure environment.
- Understanding of ITIL framework.
- Knowledge of business environment, service requirements, and financial services sector.
- Demonstrated ability to assess customer/client needs, creatively approach solutions, decide and influence appropriate courses of action.
- Strong verbal and written communication skills with the ability to articulate complex technical ideas in easy-to-understand business terms.
- Ability to accomplish results through others, particularly by establishing relationships, effective controls and leading in a managed service environment.
About Us
CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business.®
Visit our careers site to learn more about CSC and our commitment to our clients, communities, and each other.
CSC is committed to creating a feeling of belonging through a diverse and growth-oriented environment where everyone is valued.
CSC colleagues have global career opportunities and excellent benefits, including annual success-sharing bonuses or commission plans based on individual performance. To learn more, visit cscglobal.com/service/careers .
We offer a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles. We encourage candidates to work closely with our talent acquisition partners to convey their specific needs. Our commitment to accessibility reflects our broader dedication to diversity and belonging,
CSC only accepts resumes from employment agencies that are part of our approved supplier program. Resumes submitted from other agencies either to talent acquisition, our hiring leaders, employees, or through any other mechanism other than our supplier process, will not be eligible to claim related fees and the submitted resumes will be considered property of CSC.
We encourage candidates to apply directly to our website and not through third-party sources.
Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications.
About The Team
At CSC®, we’re always looking ahead, finding ways to innovate, challenge the status quo, and anticipate the needs of our clients. We exceed expectations by adapting client ambitions and goals as our own. This Fierce Client Spirit has helped us adapt and create solutions that have enabled businesses to run smoother and smarter for more than 125 years. It’s also the reason we’re the trusted partner of many of the world’s most successful organizations.
CSC is committed to attracting, developing, and retaining talented people whose values align with ours. We empower our colleagues to bring the right solutions to market to meet client demand. That’s why we are the leading provider of business administration and compliance solutions.
- CSC is a great place to work with smart and dedicated people.
- We have won several employer recognition awards, including Top Workplace USA, Great Places to Work India, and Built In’s Best Places to Work.
- We offer fulfilling work and career opportunities. Most positions are filled with internal moves and employee referrals.
- Employees are eligible for Success Sharing, bonuses, or commission plans based on role and individual performance.
- CSC offers a competitive and comprehensive benefits package that includes annual leave, tuition reimbursement, referral bonuses, and more.
- As business needs allow, CSC offers hybrid or remote work schedules in alignment with local regulations. Specific details for this position will be discussed during the interview process.