What are the responsibilities and job description for the Senior Client Onboarding Specialist position at CSC?
Senior Client Onboarding Specialist
Wilmington, DE
Monday – Friday, 8:00am – 5:00pm or 8:30am – 5:00 pm
CSC’S Customer Acquisitions Team partners with our sales teams and others to ensure a smooth transition for new clients of CSC’S Registered Agent, Annual Reports, and Business License services. As a Senior Client Onboarding Specialist, you will be responsible for the oversight of onboarding projects to meet service level agreements and customer commitments. A successful candidate in this role is highly organized and self-motivated with a strong customer focus.
Some of the things you will be doing:
- Working closely with multiple business areas to deliver on high volume projects
- Ensuring the highest levels of productivity, service, and customer satisfaction
- Coordinating and facilitating customer communication for some of top tier client onboardings
- Overseeing multiple aspects of current onboarding projects
- Participating in discussions related to process improvements and collaborating with team members to do the same
- Partnering with sales and customers to ensure proper expectations are set
- Acting as a resource for escalated customer communication
Communicating updates relating to onboarding projects to the team
What technical skills, experience, and qualifications do you need?
- At least 2-3 years of customer service experience
- Ability to multi-task and prioritize multiple projects of high importance
- Effective written and verbal communication skills
- Proficiency with MS Office, especially Excel
- Proven ability to lead peers through actions and influence
- Superb organizational and time management skills
- Strong analytical and problem-solving skills
- An understanding that his/her success is interdependent with the success the team
- Ability to thrive in a high volume, deadline driven environment
Attention to detail
Preferred Qualifications:
- Management experience in a fast-paced administrative environment
- Legal compliance experience
- Business to business customer service experience
- Salesforce experience a plus