What are the responsibilities and job description for the Client order Coordinator position at CSC?
Role: Client Order Coordinator
Location: Bangalore / Chennai
Schedule: 12:00pm -9:00pm / 6:30pm- 3:30pm
Working model: Hybrid
Intro:
CSC is an industry leader and a trusted partner to many of the world’s most successful organizations. Our success is built on trust, tenacity, passion, and a commitment to customer service. We work as a team. We always find a way. We are never complacent. We believe that at CSC, relationships come first. Our knowledge of our clients’ businesses, our thorough approach, and our undivided attention to our clients’ needs are what drive our commitment to their success. We treat each client’s business as our own, taking pride and care in everything, we do become a true extension of their team. People choose CSC because we are encouraged and empowered to take the initiative to solve problems, build relationships, and collaborate with team members to ensure we make a difference for the people we serve. If you’ve worked in the retail, hospitality, or restaurant industries, you know what it takes to keep customers happy and satisfied. The skills developed in those settings can be easily transferred to make a difference in CSC’s professional business-to-business environment as a Customer Service Associate. And there’s the bonus of not having to work nights, weekends, or holidays.
We’re hiring Customer Service Associates for our Corporate and Legal Services department. A CSA works with a variety of state and internal systems, in addition to working with vendors in many states. These team members have a high degree of attention to detail, ensuring that each document or filing is what the clients requested and that it gets to them promptly. As a CSA, you’ll build a strong knowledge base that provides a solid foundation to work in many other departments at CSC. A successful day on this team is ensuring that CSC can deliver the correct document in the expected time frame, if not before. The most productive team members are committed to customer service, friendly, and proactive.
Some of the things you’ll be doing:
- Responding to internal client inquiries via email or Salesforce chatter
- Assisting in various EMC/EPS Projects such as Group Split projects, minute book and document uploads, and queues along with various filings such as Annual reports, corporate transparency act and Business licenses.
- Providing exceptional customer service to both internal and external customers
- Maintaining and updating customer records including contact updates, and other various updates
- Managing customer portfolios
- Be able to communicate with different teams on the progress of a project.
- Navigating between multiple databases (company records, Navigator, etc.) quickly and accurately
- Reviewing and processing legal documents
- Fulfilling customer orders with various jurisdictions
- Problem solving issues related to customers and documentation
What technical skills, experience, and qualifications do you need?
- Any Graduate with 4-6 years of experience
- Transactional or administrative experience (reviewing and evaluating documents)
- Business to Business Customer Service Experience
- Legal Compliance experience
- Proficiency with Microsoft Office
- Keen attention to detail and accuracy
- Ability to thrive in a fast-paced, high-volume environment
- Strong comprehension, critical thinking, and problem-solving abilities
- Excellent organizational and time management skills
- Proficiency in navigating multiple systems quickly
- Solid computer skills
- Effective written and verbal communication skills
- Strong customer service orientation
- Flexibility and adaptability
- Quick and independent learner
- Commitment to CSC values: Service, Teamwork, Agility, Tenacity, and Genuine