What are the responsibilities and job description for the Associate Data Quality Specialist position at CSC?
We are seeking a meticulous and detail-oriented Associate Data Research Specialist to join our team. The ideal candidate will be responsible for collecting and maintaining the integrity, accuracy, and reliability of customer and prospect data within our databases. This role requires a good understanding of data management practices, strong analytical skills, and a commitment to upholding the highest standards of data quality.
Key Responsibilities:
- Data Management / Stewardship
- Conduct audits and assessments of customer and prospect data to ensure accuracy and completeness.
- Adhere to data validation processes and procedures to identify and rectify inconsistencies.
- Collaborate with various departments to ensure data requirements are met and adhered to.
- Data Collection and Maintenance
- Collect, update, and maintain customer and prospect information in the database accurately and efficiently.
- Ensure data is tagged and organized so it’s easily retrievable for analysis and reporting purposes.
- Use data matching applications to update/append bulk data feeds as needed
- Data Qualification / Analysis
- Qualify accounts for various services using internal and third party data sources
- Set up and monitor alerts from third party sources to cultivate leads
- Work with sales and data providers to enhance existing lead programs
- Analyze data trends and patterns to provide insights that support business decisions.
- Collaboration
- Work closely with the marketing and sales teams to support their data needs and ensure alignment with overall business objectives.
- Assist in the development of training materials and provide support to staff regarding data management best practices.
- Compliance and Security
- Ensure compliance with data protection regulations and company policies regarding data privacy and security.
- Identify and mitigate potential data risks or breaches, and implement appropriate safeguards.
Qualifications:
- Proven experience in data entry, data analysis, or data management, preferably in a research or analytical role.
- Experience in working with CRM systems to meet business needs, preferably Salesforce.
- Excellent analytical skills with a keen eye for detail and accuracy.
- Strong organizational skills and the ability to manage multiple projects simultaneously.
- Effective communication skills, both written and verbal, with the ability to collaborate across teams.
- Microsoft Office Suite experience – Excel, Word, and Access (plus, but not required)
- Knowledge of data protection regulations (e.g., GDPR, CCPA) is a plus.