Regional Manager

About CSC Management

CSC Management is a privately owned, multi-family property management firm headquartered in Aspen, CO. We are a subsidiary of Cooper Street Capital. We own and operate a portfolio of multifamily properties throughout the United States including key markets such as Oklahoma City, El Paso, Austin, Houston, Albuquerque, Portland, Spokane, and Lexington - with over 4,000 units under management. Our mission is to bring our multifamily properties to their full potential; we achieve this through thoughtful capital improvements, effective management, and attention to detail. We strive to provide a safe, vibrant, and welcoming community for every tenant that we serve.

At CSC Management, our people are our most valued asset. Our organization’s success is fueled by an engaged team that works together to achieve common goals, supports each other to provide superb customer service, and strives to find new and better ways to solve everyday challenges in the field. 

About Our Team

We value progressive thinkers who bring diverse experiences and viewpoints to the table. CSC team members are systems thinkers and operational experts. We are performance driven self-starters who embody an entrepreneurial mindset and thrive in being self-directed as well as team-oriented. We enjoy working with a team to build new systems and creatively use existing resources to proactively address issues. We strive for continual improvement and excellence.

About The Role

The Regional Manager oversees all phases of operations for the properties in their portfolio. They are responsible for ensuring operational efficiency, tenant satisfaction, and compliance with financial and regulatory standards. This role requires strong leadership, communication, and property management skills, along with a deep understanding of the real estate market and property operations.

The Regional Manager works closely with the Asset Manager to establish and achieve property goals. They also collaborate with Community Directors to implement strategies and ensure objectives are met. Open, honest, and transparent communication is a key value at CSC, making this an ideal environment for professionals who share these principles.

As a representative of CSC, the Regional Manager fosters relationships with industry peers and projects a professional image to tenants, contractors, and partners. Our fast-paced environment encourages teamwork and collaboration across all levels of the organization.

Responsibilities

FINANCIAL

• Collaborate with Asset Manager in the creation of operational budgets, ensure each Community Director has access to and understands their budget
• Manage their Community Directors to perform in line with the established budget guidelines throughout the year
• Ensure that on site teams are collecting rent in a timely manner.  If rent is not collected the Regional Manager is to assist in ensuring the eviction process is handled swiftly and correctly.
• Work with Asset Manager to review and approve bids from vendors

PERSONNEL

• Hire, train, motivate, and supervise Community Directors, assisting with hourly employees as needed.
• Conduct onboarding, performance reviews, and timesheet approvals.
• Provide ongoing training in leasing, workplace safety, and other relevant topics.
• Foster a collaborative working environment by hosting regular meetings with property managers.
• Recognize when employees are not performing well and administer necessary disciplinary action/ warning notices

ADMINISTRATIVE/OFFICE

• Ensure compliance with company policies, Fair Housing regulations, ADA, Fair Credit Reporting Act, and all other applicable laws.
• Stay informed on regional leasing laws and serve as a resource for employees.
• Stay up to date with the TAA Redbook and any changes relating to the TAA application, lease and related lease forms
• Attend scheduled meetings with Asset Manager and host meetings with Regional Team
• Collect and review records on all aspects of management activity on a daily, weekly and/or monthly basis from all Community Directors.  Use this information to create plans of action and ensure operations are running smoothly.
• Communicate all challenges affecting regional properties of the Asset Manager in a timely manner
• Review rents with Community Manager and approve concessions when necessary
• Ensure all required permits by city, county and state are current at all times, e.g. multifamily license, pool/spa, boiler, etc.
• Ensure all onsite files are being processed properly and kept organized by Community Directors.

RESIDENT RELATIONS

• Alleviate resident concerns that are escalated from the Community Directors

MAINTENANCE

• Physically walk and inspect property when on site.  Audit maintenance by walking random vacant units to ensure maintenance needs are being addressed correctly and in a timely manner.
• Inspect the Maintenance Shop monthly to ensure compliance with CSC policy

SAFETY

• Follow up on property incidents, ensuring proper documentation and resolutions for all partied involved.
• Conduct monthly safety meetings with community directors so they can pass the information along to their teams.

MARKETING/LEASING

• Oversee and delegate monthly market surveys and competitive analysis.
• Stay informed on industry trends through trade publications and professional organizations.
• Collaborate with Community Directors to develop and execute quarterly marketing plans.
• Monitor weekly leasing goals and performance.
• Review and approve commission forms.

GENERAL

• Perform a variety of position related tasks as requested by the Asset Manager or CSC leadership team

Minimum Requirements 

• 6 years experience managing apartment properties, preferably multi-site or regional
• 4 years managing property teams (maintenance support staff)
• Prior experience in Class B & C property management
• Evidence of leadership qualities within the region, the company and/or the industry
• B.S. in Business, Real Estate, or equivalent, preferred
• Proficient knowledge of Microsoft Office Suite, Email, Dropbox, Google Drive, and Entrata
• Proficient knowledge in basic accounting, reading financial statements, and managing budgets

Attendance/Travel

This position is exempt from overtime and may entail working hours as needed to perform the position requirements satisfactorily. The position is scheduled for a typical 40-hour work week, however, due to property demands, the Regional Manager should expect to work more hours when necessary.  Travel between properties and potentially cities would  be required. 

CSC Is Proud To Provide Its Team Members With

• Comprehensive benefits package including Medical, Dental & Vision plan options
• On-going training and development in topics relevant to the Property Management industry
• Paid time off, including vacation, sick and personal time off, as well as paid holidays
• Performance Bonus Programs

CSC is committed to equal employment opportunity. We will not discriminate against employees, or applicants for employment, on any legally-recognized basis including, but not limited to: veteran status, marital status, military status, race, age, gender, religion, sexual orientation or national origin.