What are the responsibilities and job description for the Store Manager position at CSC Holdings LLC?
Job Summary
As a Retail Store Manager at Optimum, you'll be responsible for overseeing all daily operations of a high-volume retail store. You’ll develop and lead a team of Retail Sales Consultants, ensure world-class customer experiences, and drive strong sales performance in mobile and internet services.
This is a role for a strategic, hands-on leader who is passionate about team development, retail excellence, and advancing business results. You’ll work closely with Marketing, use data to drive continuous improvement, and stay ahead of technology trends. If you're looking to grow into a leadership role with a strong salary and benefits that support your lifestyle—this is the opportunity for you.
Responsibilities
Store Leadership & Operations
- Lead all aspects of daily store operations, including merchandising, inventory control, product launches, and financial oversight. Create a collaborative, performance-driven culture that prioritizes both sales results and customer satisfaction.
Sales & Customer Experience
- Drive store sales by promoting Optimum's connectivity solutions. Deliver outstanding service by helping customers choose the best mobile and internet packages. Analyze store performance metrics to identify trends and improvement areas.
Team Management & Development
- Recruit, train, coach, and develop a high-performing team. Provide ongoing feedback, foster accountability, and empower team members to exceed service and sales goals. Conduct regular performance reviews and support continuous learning.
Collaboration & Strategy
- Work cross-functionally with the marketing team to implement local campaigns and promotions. Represent the store in broader business initiatives and collaborate with other leaders on performance and growth opportunities.
Technology & Product Knowledge
- Stay up to date with new product launches, service upgrades, and technology trends. Educate and equip your team to confidently assist customers and maximize product adoption.
Qualifications
Experience
- Minimum 3 years in retail or customer service management, preferably in telecommunications or a high-volume sales environment
- Prior experience leading a team and driving sales performance
Skills
- Excellent communication, leadership, and coaching skills
- Strong analytical, problem-solving, and planning abilities
- Knowledge of mobile and internet connectivity services
- Proficiency with Microsoft Office (Excel and Word)
- Familiarity with wireless terminology and industry trends preferred
Additional Requirements
- Willingness to travel to multiple locations
- Flexibility to work weekends, holidays, and varying shifts
- Bilingual (Spanish) highly preferred
Education
- High school diploma required
- Associate degree in Business or related field preferred
Benefits
- Top-notch benefits: Medical, Dental & Vision Insurance from day one.
- Stay connected: Discounted TV/Internet/Phone Employee product benefits.[1]
- Invest in yourself: We offer tuition reimbursement and employee referral earning opportunities.
- Comprehensive training: We'll equip you with the knowledge you need to succeed.
- Time to relax: Enjoy paid vacation and sick pay.
- Incentives galore: Dive into our Sales Incentive and Bonus programs for additional earning opportunities
- Secure your future: Contribute to a 401(k) with company-matched funds.
- Continuous growth: Opportunities for career advancement within our organization.
[1] Subject to eligibility requirements and Company plan terms, including location of residence in Optimum footprint.