What are the responsibilities and job description for the Ski Shop Technician position at CSC Generation?
At Backcountry, our mission is to connect people to their passions. Our
four online stores-Backcountry, Competitive Cyclist, MotoSport and,
SteepandCheap-aim to supply our customers with the gear,
knowledge, and inspiration necessary to get out there and chase down
life's greatest moments. We do this by providing the biggest and best
assortment of premium outdoor products, superior shopping
experience, personalized Gearhead expertise, lightning-fast and
accurate fulfillment, and inspirational, informative, and community-
centered content.
Backcountry is seeking a skilled and knowledgeable Retail Shop
Ski Technician to join our team. As a Retail Shop Technician, you will be
responsible for ensuring that all products are maintained, repaired,
and assembled according to the company's standards. Your primary
objective will be to provide high-quality customer service by assisting
with product inquiries and providing technical support, and selling
merchandising to customers.
This position will report into the Store Manager.
What you get to do everyday:
Assemble, maintain and repair outdoor gear and equipment, including
ski & snowboard equipment.
Perform quality assurance checks on all products prior to customer delivery.
Provide product information, advice, and recommendations to
Provide support to sales associates with product knowledge and customers' recommendations.
Keep the shop organized and tidy, including maintaining an inventory
of necessary tools and supplies.
Work collaboratively with the team to meet sales goals and provide exceptional customer service.
Develop and maintain knowledge of products, industry trends, and competitors
Other duties as assigned by management team and Lead Shop Tech.
Greet and assist customers with their purchases
Process sales transactions accurately and efficiently
Maintain a clean and organized store environment
Manage inventory levels and restock merchandise
Participate in company-wide promotions and marketing campaigns
Continuously strive to improve customer satisfaction and exceed sales goals
What you bring to this role
1 years of experience in a retail ski shop as a technician or similar role.
Strong mechanical aptitude and technical skills with outdoor gear and equipment.
Excellent customer service skills and ability to communicate effectively with customers.
Ability to work independently, manage multiple tasks, and prioritize effectively.
Knowledge of the latest industry trends and products.
Ability to work flexible hours, including weekends and evenings.
Must be able to lift up to 50 pounds.
High school diploma or equivalent.
Technical certifications related to outdoor gear and equipment preferred.
Physical Requirements
Ability to communicate verbally and work cooperatively with associates and customers
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Ability to remain standing for up to 5 hours at a time
Ability to move about the store coaching and directing associates;
selling to customers and retrieving merchandise from stockroom or sales floor
Ability to grab, reach, push, pull, bend, stoop, kneel, and crouch to retrieve and replenish merchandise from stockroom or sales floor
Ability to lift and/or move merchandise weighing up to 50 lbs.
Ability to ascend/descend ladders to retrieve and/or move merchandise
Ability to operate a computer, POS system, keyboards, merchandise scanners and mouse to accomplish work
Must have a flexible schedule, including availability for nights, weekends, and holidays
Regular and predictable attendance
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Salary : $21 - $22