Representative, Membership Services

Job Description: Building trusted markets — powered by our people  At Cboe Global Markets, we inspire our people to solve complex challenges together because what we do matters. We provide the financial infrastructure that powers the global economy. As a leading provider of market infrastructure and tradable products, Cboe delivers cutting-edge trading, clearing and investment solutions to market participants around the world.  We’re building meaningful ways to support professional and personal development while strengthening the trust we’ve earned as a global market leader. Our teams are empowered to share ideas, actively pursue them and bring on a challenge. As champions of internal mobility and access to opportunity, we encourage our people to “go for it” and equip our managers with the training to coach their teams to the next level. We strive to provide employees a safe space to network, share ideas and create opportunities.   Sound like the place for you? Join us!  Location: Flex hybrid in Overland Park, KS office or Chicago, IL office Position Summary: Provides services related to the application process for and approval of trading privileges and access to Cboe’s markets including U.S. Equities, U.S. Options, U.S. Futures, Canadian Equities, and a Foreign Exchange. Duties and Responsibilities: Performs a combination of the following duties according to departmental guidelines: Process individual and firm applications. Communicate with current and prospective members to collect and review required application paperwork and documentation such as FOCUS Reports, Form U4 and other materials. Create application files and checklists. Submit requests for background investigations completed by outside vendor. Enter new applicant information into department databases and systems (such as Customer Relationship Management (CRM) Tool). Monitor application processes and perform follow-up requests for supporting documents to ensure applications are completed within departmental timelines. Ensure SEC BD applicants have met FINRA examination requirements. Compile completed documents and investigative results for management approval. Create approval letters. Handle customer requests/inquiries (phone, email, and in-person) and respond within a 2-hour period. Manage all information and data in a highly confidential manner, both internally and externally. Provide assistance to internal departments regarding membership issues. Process firm requests for assignment and removal of Market Maker, Floor Broker or Electronic Access Permits assigned for trading/routing. Follow departmental procedures for maintaining accuracy of department databases and systems. Verify permit holder files by monitoring new or changed WebCRD information and updating ownership information. Work with internal departments (such as Trade Desk) to establish items for trading access such as EFIDs, MPIDs and acronyms. Work with external parties such as clearing firms and Options Clearing Corporation (OCC) to verify information required for trading. Provide clerical support for the department such as maintaining databases, spreadsheets, electronic and physical files. Scan documents for electronic filing. Identify and recommend ways to improve efficiency and/or automate manual processes. Perform other duties as assigned. Experience: 2 or more years of industry-related office or customer service experience, including report preparation, research and communicating rules/regulations. Experience managing records in Customer Relationship Management Tool with strong attention to detail. Previous experience handling customer or member inquiries in a regulated financial services environment. Experience ensuring compliance with SEC, FINRA, and OCC regulations Knowledge, Skills and Abilities: Intermediate level skills in MS Office software: Word and Outlook Proficient with Adobe and creating interactive PDF documents A basic understanding of Python programming language Proficient with Excel and creating Pivot Tables Basic understanding and experience working with Power Point to create slide decks for presentations Ability to: Respond promptly and courteously to inquiries; identify needs through active listening and clarifying questions; manage challenging customer situations while ensuring satisfaction. Organize and prioritize tasks effectively; manage multiple assignments with accuracy; adapt to changing priorities and meet deadlines under pressure. Ability to maintain strong attention to detail and accuracy, consistently reviewing work to identify and correct inconsistencies while delivering high-quality results with minimal errors. Communicate clearly and professionally both in writing and verbally; prepare organized documents and correspondence with correct grammar; listen actively and respond appropriately to customers. Education: Bachelor’s degree or some college coursework preferred. Benefits and Perks We value the total wellbeing of our people – including health, financial, personal and social wellness. We believe standard benefits like health insurance and fair pay are given at any organization. Still, you should know what we offer: Medical Coverage Prescription Drug Coverage Additional Medical Benefit Dental Coverage Vision Coverage 401K or Pension Company Match Spending Accounts Life and AD&D Insurance Retirement Savings Plan Employee Stock Purchase Plan (ESPP) Voluntary & Additional Benefits Paid Time Off More About Cboe Global Markets We’re reimagining the future of the workplace by focusing on what matters most, our people.  Our journey is an inclusive one. We’re investing deeply in leadership programs and career development initiatives that ensure everyone has an equal chance to succeed.   We work with purpose, solving problems with ingenuity, collaboration, and a lot of passion. We’re an engaged and excited team connecting markets across borders and embracing growth in all its forms to achieve incredible outcomes.  Learn more about life at Cboe on our website and LinkedIn. Equal Employment Opportunity We're proud to be an equal opportunity employer do not discriminate against any employee or applicant for employment based on any legally protected characteristic, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or Veteran status. We are committed to fostering a workplace where all individuals are valued and respected.   #LI-JS1 #LI-HYBRID This position is not eligible for visa sponsorship. Candidates must be legally authorized to work in the United States without the need for employer sponsorship now or in the future. Our pay ranges are determined by a number of factors, including, but not limited to, role, experience, level, and location. The national new hire base pay range for this job in the United States is $63,750-$78,750. This range represents the minimum and maximum base pay the company expects to offer for new hires working in the position full time. If you live in one of the following areas or if you work in a Cboe office in the following areas, the range may be higher according to the geographic differentials listed below: US Geographic Differentials: 110%: Austin TX, Chicago IL, Denver CO, San Diego CA 115%: Los Angeles CA, Seattle WA 120%: Boston MA, Washington DC 125%: New York City NY 130%: San Francisco CA Within the range, individual pay is determined by a number of factors, including, but not limited to, work location, job-related skills, experience, and relevant education or training. In addition to base pay, our total rewards program includes an annual variable pay program and benefits including healthcare (medical, dental and vision), 401 (k) with a generous company match, life and disability insurance, paid time off, market-leading tuition assistance, and much more! Your recruiter will provide more details about the total compensation package, including variable pay and benefits, during the hiring process. For further information on our total rewards program, visit TOTAL REWARDS @CBOE. Any communication from Cboe regarding this position will only come from a Cboe recruiter who has a @cboe.com email or via LinkedIn Recruiter. Cboe does not use any other third party communication tools for recruiting purposes. Cboe is always looking for intelligent, innovative and hard-working individuals. Our success is based on our talented team of industry and technology professionals, which we believe is the strongest in the industry, and we pride ourselves on hiring the best and brightest. Cboe Global Markets is an Equal Opportunity Employer. For more information, please click the following links: Equal Employment Opportunity is The Law (in English) Equal Employment Opportunity is The Law (in Spanish) Equal Employment Opportunity is The Law (Supplement) E-Verify Participation Poster (English & Spanish) Right to Work Poster (English) Right to Work Poster (Spanish) If you have been contacted about a job opening at Cboe by someone that does not have a @cboe.com email, this is NOT a trusted source. Cboe only utilizes emails from @cboe.com or Linkedin messaging for recruitment purposes. Cboe does not use any other third-party messaging applications. We recommend that you refrain from responding to Cboe recruitment emails that are not from a cboe.com email address and to file a complaint with the Internet Crime Complaint Center IC3 at https://www.ic3.gov/. If you have further questions, please reach out to the Cboe HR team at cboehr@cboe.com

Salary : $63,750 - $78,750