What are the responsibilities and job description for the Part Time Teller position at CSBank?
Position Summary
The Part Time Teller will provide support and assistance to make sure superior service is provided. Conduct transactions with speed, accuracy and efficiency while meeting or exceeding service quality standards. Assure the financial service needs of everyone are done promptly, accurately, and courteously. Contribute to the growth of the bank by promoting and cross selling bank products and services.
Essential Duties and Responsibilities
The essential functions include, but are not limited to the following:
- Portraying a positive company image and engaging in professional and friendly communications with customers
- Processing transactions in person, by mail, telephone, fax, email
- Assisting clients with account inquiries in a timely and accurate manner and performing all functions associated with account maintenance as requested including, but not limited to: personal and account data changes, address changes, and account closures
- Assist with balancing vault, ATM, Night drop, and coin machine as assigned
- Assist as needed with ATM/Debit card ordering and maintenance
- Sets up, closes and balances teller station
- Possessing and maintaining knowledge of all bank products, services, policies, and procedures
- Must be flexible in availability for work schedule
- Assisting with the opening/closing of the branch office, as necessary
- Resolving and following-up on customer complaints and issues to provide and ensure the highest quality service
- Possessing excellent communication skills with Branch Managers, co-workers and clients
- Complete required BSA and other compliance training as assigned
- Hours are M-F 11am-5:30 and Saturday 8am-12:00
Minimum Qualifications (Knowledge, Skills, and Abilities)
- High school diploma or general education degree (GED) 0- 6 months experience in a financial institution or other retail customer service profession with exposure to cash.
- 2 Years Prior teller experience a plus
- Ability to speak and write clearly and effectively while preparing and maintain confidential transactions and records
- Proficient in use of 10-key and other office equipment