IT Application Analyst I

A contractor-position for an IT Application Analyst I is open at CSAA Insurance Group!

CSAA Insurance Group, a AAA insurer, offers automobile, homeowners and other personal lines of insurance to AAA Members through AAA clubs in 23 states and the District of Columbia.

Founded in 1914, we have been rated “A” or better by A.M. Best for more than 90 years and are one of the top personal lines property casualty insurance groups in the United States, according to the National Association of Insurance Commissioners.

Benefit options available depending on contract factors and upon meeting requirements.

The position will be supporting this team: EDCA, Corporate Applications, Legal Applications

Job Summary:

We are looking for a highly skilled and experienced Legal Technology Solution Analyst to support the administration, configuration, and integration of our legal technology applications. The ideal candidate will have a deep understanding of legal business processes and the ability to translate these into effective technical solutions. This role involves working closely with legal teams, IT staff, and external vendors to ensure that our technology solutions meet the needs of our clients and internal stakeholders.

Key Responsibilities:

Administration and Configuration:

• Administer and configure the TeamConnect application for matter management and e-billing.
• Ensure the application is optimized for performance and user experience.
• Manage user access, permissions, and roles within the application.
• Ensure data security and compliance with legal standards.
• Ensure seamless integration of document management systems with other legal applications.

Integration and Conversion:

• Design and implement integration solutions between legal applications and other systems (e.g. document management platforms)
• Manage data conversion and migration projects to ensure seamless transitions.

Continuous Improvement:

• Monitor and analyze the performance of legal applications to identify areas for optimization.
• Stay current with industry trends and best practices in legal technology to recommend and implement improvements.

Qualifications:

Experience:

• 3 years of experience in legal technology solution analysis, with a focus on matter management and e-billing applications.
• Proven experience in administering and configuring the TeamConnect application.
• Familiarity with integration and conversion capabilities in legal technology.
• Nice to have: Working knowledge of legal document management platforms such as iManage, NetDocs, or eDocs.

Technical Skills:

• Proficiency in the administration and configuration of TeamConnect.
• Working knowledge of TeamConnect APIs and custom development.
• Strong understanding of legal business processes and workflows.
• Experience with cloud-based legal applications and platforms.
• Working knowledge of integration and data conversion techniques.
• Knowledge of SQL and Java is a plus.

Soft Skills:

• Excellent communication skills, both written and verbal.
• Strong critical thinking and problem-solving skills.
• Ability to manage small projects and prioritize multiple tasks effectively.
• Customer-focused approach with a commitment to delivering high-quality solutions.
• Collaborative and team-oriented mindset.

Legal Applications (Matter Management, Legal eBilling and Legal Document Management).

Hands on TeamConnect configuration/administration experience.

Nice to haves: SQL, working knowledge of Java, APIs

Education

Bachelor's degree in related area or an equivalent combination of education and experience

Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Los Angeles Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, meet client expectations, standards, and accompanying requirements, and safeguard business operations and company reputation.