What are the responsibilities and job description for the IT Analyst position at CS3 Advantage?
IT Consultant
About us
CS3 Advantage is an I.T. Managed Security & Services Provider to businesses in the Kentucky\Indiana regional area. Providing support services remotely and onsite, CS3 manages the networked computers and user support, edge security, end-point security, email security, online backups, and VoIP telephony services. We are focused on helping our customers keep their IT expenses within budget while utilizing technology to do more, faster.
Description:
CS3 Advantage is looking for a motivated individual to serve as an IT Consultant on our support team. The individual will aid in providing IT solutions to businesses in the Kentuckiana area -- including support of peer-to-peer networks, on premise and Entra ID hybrid domain environments, support and upgrades for multiple physical servers and virtual servers, migration and/or upgrade of server OSs, installing and configuring workstation PCs in both a peer-to-peer and a Domain environment, and organizing existing/new networks into a more secure LAN or VLAN.
Essential Functions:
- Work with end users to troubleshoot and fix a variety of problems both hardware and software on the network and within their line of function software
- Problems range from printer setup, software issue, network issue, crashed HDD, virus’, and software configuration
- Work with customers to help improve their network including networking upgrades, software updates, backup solutions
- Work on the network administrator side includes Exchange/DNS/DHCP/IIS/AD issues, software/hardware upgrades on servers, replacement/installation of servers, removal of network virus’/worms, and replacing/upgrading/installing of network devices
- Will also work in virtual environments through HyperV and VMWare
Requirements:
- Able to work with other IT Technicians/Help Desk to solve the problem for the customer
- Must be able to learn new software and configurations on the fly
- Able to work while talking with the customer
- Able to give recommendations to the customer and options that are available for them once problems are resolved
- Able to handle multiple projects at once
- Must have reliable transportation, able to drive up to 50 miles per day, mileage compensation provided
- Have a general understanding of database structures
- Must be able to do PC repair
Organizational Skills:
- Ability to independently initiate, prioritize, and plan work to meet deadlines on multiple projects
- Excellent organizational skills and attention to detail
- Self-starter with ability to make independent judgment
- Time management skills with strong attention to deadlines
Preferred Experience:
- Understanding of NTFS file system and computer hardware
- Experience and Knowledgeable of Windows Operating Systems 8 - 11, Legacy OS knowledge a plus
- Experience and Knowledgeable of Windows Server Operating Systems 20012 - 2025, Legacy Server platforms a plus
- Knowledgeable of Networking Infrastructure, Security, and VLAN growth
- Solid understanding of database structures and SQL
- Familiarity with programs and application support especially in Microsoft Office products and accounting software
Preferred candidates will have practical experience in these areas. Strong candidates will have a strong aptitude to troubleshoot and think creatively to solve problems outside the box. Critical thinking and problem solving mentality is a must.
Job Type: Full-time
Pay: $45,000.00 - $55,000.00 per year
Benefits:
- Flexible schedule
- Paid time off
- Retirement plan
Compensation Package:
- Semiannual bonus
Ability to Relocate:
- Jeffersonville, IN 47130: Relocate before starting work (Required)
Work Location: In person
Salary : $45,000 - $55,000