School Program & Day Ski Group Coordinator (Seasonal)

Job Summary

This role is responsible for the coordination of the ski program with area schools as well as assisting the Tickets & Rental Department.

Job Duties and Responsibilities

• Responsible for the solicitation and coordination of school program participants.
• Provide customer service and work ticket/rental/pass sales booths.
• Answer the phone and assist all resort guests that call.
• Think creatively about how to increase skier visits and pass sales.
• Handle all guest complaints and relations to assure superior guest satisfaction and professionalism.
• Handle cash, credit cards, room charge and membership payments.
• Provide guests with key local information and assistance.
• Respond to inbound sales calls, answer inquiries, and provide information and/or follow up materials as requested.
• Perform general clerical duties, including but not limited to: photocopying, faxing, mailing, and filing.
• Maintain hard copy and electronic filing system.
• Coordinate with Tickets & Rental Assistant Manager any needs for special programming including but not limited to Field Trips, School Programs and Day Groups.
• Maintain records on attendance, participants, incident reports, personnel, etc.
• Prepare and modify documents including correspondence, reports, drafts, memos and emails.
• Support staff in assigned project-based work.
• Report any concerns and suggestions of guests in a timely and responsible manner to the Tickets & Rental Assistant Manager
• Monitor incoming guest survey data, flag for appropriate correspondence.
• Order, organize and distribute departmental uniforms.
• Monitor competition web sites and relay pertinent information.
• Other duties as assigned.

Job Specifications

Competencies:

• Proficient in Microsoft Office Suite applications (Excel, Word, Access, Outlook, Power Point) and Microsoft Publisher. Able to create accurate reports in Access & Excel with formulas and graphs.
• Effective business writing skills (grammar, vocabulary, clarity and brevity).
• Clear and concise verbal communication skills.
• Self-directed and able to maximize use of time, resources and technology.
• Able to analyze, interpret and present data in various formats.
• Able to work with computers, faxes, copiers, scanners and various other technologies in offices and on resort.
• Maintains office, employee and company confidentiality at all times.
• Dependable and meets goals.
• Exemplifies professional conduct and adherence to company Core Values.

Education:

• Minimum two year degree or combination of experience and post high school business related course work.
• Prior experience in hospitality industry a plus.

Physical & Other Requirements:

• While performing the duties of this Job, the employee is regularly required to stand and talk or hear.
• The employee is frequently required to walk; use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to stoop, kneel, crouch, or crawl.
• The employee must regularly lift and /or move up to 25 pounds. 
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
• Evenings, weekends and holidays are a regular part of the schedule.
• Must have excellent attendance and conduct record for consideration.
• Non-smoking candidates preferred.