Banquet Server (FT, PT, On Call)

Job Summary

A Banquet Server provides effective food and beverage service, guest attention, and overall logistics of banquet events by way of set-up, clear communication and teamwork, while maintaining the company’s standard for excellence, resulting in the overall success of banquet events.

Job Duties and Responsibilities

• Knowledgeable of event menu items and their contents, appropriate table settings and service ware, and the correct preparation and garnishing methods.
• Responsible for setting up, serving, maintaining, and breaking down banquet rooms and food lines/ stations.
• Respond to requests from guests, supervisors or management in a timely, friendly and efficient manner.
• Follow up to ensure guest satisfaction.
• Maintain supplies neat and organized to department standards.
• Maintain security of equipment, keys and supplies issued each day.
• Review Function Sheets at the beginning of each shift.
• Maintain high standards of safety and cleanliness in all areas of the Conference Center.
• Communicate any areas of need, problems, and concerns from guests to Banquet Manager/ Captain.
• Keep inventory of all Conference Center equipment in order and stored in their appropriate areas.
• Transport any and all items needed for an outdoor event not within the Conference Center and tent areas.
• Maintain proper dining experience to include: delivering items, fulfilling customer needs, removing courses, replenishing utensils, refilling glasses.
• Work with the kitchen to accurately fulfill orders from the function sheets and special requests from groups.
• Perform basic cleaning tasks as needed or directed by supervisor.
• Greet all guests warmly with an appropriate greeting.
• Adhere to grooming and appearance standards consistently.
• Understand and can communicate products and services available at the resort.

• Other duties as assigned.

Job Specifications

Competencies:

• TIPS/TAMS Trained.
• Clear and concise verbal communication skills.
• Maintains office, employee and company confidentiality at all times.
• Dependable and meets goals.
• Exemplifies professional conduct and adherence to company Core Values.

Education:

• High School diploma or equivalent.
• Combination of education and experience that enables performance of all aspects of the position.

Physical & Other Requirements:

• While performing the duties of this Job, the employee is regularly required to stand, talk and hear.
• The employee is frequently required to walk; use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to stoop, kneel, crouch, or crawl.
• The employee must regularly lift and /or move up to 25 pounds. The employee will occasionally lift and/or move up to 50 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
• Evenings, weekends and holidays are a regular part of the schedule.
• Must have excellent attendance and conduct record for consideration.
• Non-smoking candidates preferred.