Snow Sports Desk Lead (FT Seasonal)

Job Summary
The role of the Snow Sports Desk Lead will serve as support to the Snow Sports Desk Staff. The Lead will assist Tickets & Rental as needed and support desk operations at the T&R counter as business warrants.

Job Duties and Responsibilities

• Support the day-to-day operations at the Snow Sports Desk.
• Assist in the training and orientation of all Snow Sports Desk and Mountain Adventure Zone staff.
• Sell and place lessons with available instructors to optimize guest satisfaction using the appropriate standard operating procedures for Flaik, POS, and other systems and technologies.
• Reconcile cash transactions, bank sheets, and follow accounting procedures.
• Ensure superior guest satisfaction and the smooth operation of the Snow Sports department with coworkers and other departments.
• Provide administrative support to special programs: After School Program, Retired Not Tired, Race Programs, Special Events, etc.
• Contact guests from VIP list to arrange lessons and special needs as they relate to Snow Sports.
• Ensure a safe, clean, and well-maintained snow sports desk and facility and effective programming.
• Assist Snow Sports department with suggested staffing levels for desk staff and instructors.
• Update Flaik – empowered to adjust staffing levels as needed on a daily basis.
• Maintain desk staff hours on a weekly basis.
• Maintain records of attendance, participants, incident reports, personnel, etc.
• Monitor the reservation system for Snow Sports lessons including phone communications, training of staff for guest/parent communications, waiting lists, and interdepartmental communications.
• Process pre-season Snow Sports requests and assist with Season Pass sales and Ticket & Rental sales.
• Address or route guest recovery and issues to assure superior guest satisfaction and professionalism.
• Report guest/staff/operations related concerns of significance to supervisor or appropriate authority.
• Other duties as assigned.

Job Specifications

Competencies:

• Proficient level of experience with Flaik and Sales 32.
• Advanced level of experience with Microsoft Office (i.e. Excel, Word, Outlook)
• Effective business writing skills (grammar, vocabulary, clarity and brevity).
• Clear and concise verbal communication skills.
• Self-directed and able to maximize use of time, resources and technology.
• Able to analyze, interpret and present data in various formats.
• Able to work with computers, faxes, copiers, scanners and various other technologies in offices and on resort.
• Maintains office, employee and company confidentiality at all times.
• Dependable and meets goals.
• Exemplifies professional conduct and adherence to company Core Values.

Education:

• High School diploma or equivalent
• Combination of education and experience that enables performance of all aspects of the position

Physical & Other Requirements:

• While performing the duties of this Job, the employee is regularly required to stand and talk or hear.
• The employee is frequently required to walk; use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to stoop, kneel, crouch, or crawl.
• The employee must regularly lift and /or move up to 25 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
• Evenings, weekends and holidays are a regular part of the schedule.
• Non-smoking candidates preferred.

Crystal Mountain is an equal opportunity employer that is committed to diversity and inclusion in the workplace. 2025 Silver Level Veteran Friendly Employer.

Established in 1956, Crystal Mountain is a family-owned, four-season resort destination located 28 miles southwest of Traverse City and a short drive from Sleeping Bear Dunes National Lakeshore. The resort features lodging, dining, downhill and cross-country skiing, two championship golf courses, shopping, award-winning Crystal Spa, Michigan's only alpine slide, the Park at Water's Edge, Michigan Legacy Art Park, weddings and a conference center. Visit www.CrystalMountain.com.