Resort Switchboard Operator (PT Year Round)

Job Summary
The role of the Resort Operator is to direct incoming phone calls utilizing the multi-line phone system as well as provide information to on-sight/incoming guests and offer administrative support to the department.

Job Duties and Responsibilities

• Answer high volume of inbound calls and maintain a response rate swiftly in accordance with agreed standards via a multi-line phone system.
• Process outgoing resort mail, shipping and coordinating postage billing via USPS, UPS and FedEx Services.
• Assist with data entry and various resort projects.
• Prepare and maintain records by entering information from received calls, where necessary.
• Dispatch Security, Guest Services, and Facilities to handle guest needs.
• Assist Reservation Sales Manager when needed.
• Other duties as assigned.

Job Specifications

Competencies:

• Previous experience with SMS a plus.
• Proficient in Microsoft Excel, Word, Outlook.
• Clear and concise verbal communication skills.
• Self-directed and able to maximize use of time, resources and technology.
• Ability to speak clearly in a well-modulated and pleasant voice.
• Able to analyze, interpret, and present data in various formats.
• Able to work with computers, faxes, copiers, scanners, and various other technologies in office and on resort.
• Maintain office, employee and company confidentiality at all times.
• Dependable and meets goals.
• Exemplifies professional conduct and adherence to company Core Values.

Education:

• High School diploma or equivalent required.

Physical & Other Requirements:

• Ability to lift up to 25lbs.
• Requires good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and read technical information.
• Ability to work at a computer station for majority of workday.
• Evenings, weekends, and holidays are a regular part of the schedule.
• Must have excellent attendance and conduct record for consideration.
• Non-smoking candidates preferred.

Crystal Mountain is an equal opportunity employer that is committed to diversity and inclusion in the workplace. 2025 Silver Level Veteran Friendly Employer.

Established in 1956, Crystal Mountain is a family-owned, four-season resort destination located 28 miles southwest of Traverse City and a short drive from Sleeping Bear Dunes National Lakeshore. The resort features lodging, dining, downhill and cross-country skiing, two championship golf courses, shopping, award-winning Crystal Spa, Michigan's only alpine slide, the Park at Water's Edge, Michigan Legacy Art Park, weddings and a conference center. Visit www.CrystalMountain.com.