Restaurant Manager, Winter 26/27

Seasonal

WORK AND PLAY IN THE MOUNTAINS

Join our team of big mountain adventurers at the largest ski resort in Washington! Here at Crystal, it's more than our work. It's our passion for the guest experience, the outdoors, and the community that bring us together at the end of the tree-lined road. We come from near and far to be up on the mountain because it's an experience you just don't get anywhere else. Events are always on the calendar and friends are always down to play. Work in the beautiful National Forest, neighboring Mt. Rainier, as a premier Ikon Pass destination with a whole lot of stoke to share.

JUST LIKE THE TREES, WE ARE GROWING! Apply today to grow your mountain roots with us- whether you are looking to escape the city, expand your skills, or progress in the ski industry, we have a variety of roles for hard-working and enthusiastic team-players. Find your line, join our team!

BIG PEAKS, BIGGER PERKS

Employee Perks

• Free Alterra season pass (unlimited, direct to lift at all Alterra resorts)
• Free Alterra season pass for spouse and dependents 25 & under
• 50% off window ticket price at IKON partner resorts
• Free access to Alterra Mountain destinations during time off
• Free ski-referral letters for employees to use at other mountain resorts during time off
• Free friends & family day-ski vouchers (Periodic allotment)
• Discounts on Ski & Snowboard Lessons
• Discounts on Ski & Snowboard Rentals
• Discounts on Gear Tune-Ups
• Discounts on Food & Beverage
• Discounts at Crystal Mountain Retail shops
• Free Crystal branded swag
• Pro deals on gear with 100s of brands
• Discount Marketplace
• Deals on accessories, auto, electronics, entertainment, fitness, food, home, pet supplies, travel, and more
• Employee-only Night Skiing events
• Employee Housing Available for eligible positions
• Accrued paid time off for eligible positions
• Group health insurance for eligible positions
• 401K benefit and generous match with immediate vesting for all staff members over 18
• Opportunities for growth, advancement, and year-round employment
  
  

Position Title: Restaurant Manager

Business Unit: Food & Beverage

Position Reports to: Senior F&B Managers

Positions Reporting to this Role: FOH Lead(s), FOH staff, BOH Leads

Location: Crystal Mountain, Washington

Employment Status: Seasonal

Pay Range: $32 - $36.00 / hr

Restaurant Manager is a housing eligible position.

Resort Overview, Culture And Vision

Crystal Mountain is the Pacific North West's premier destination for skiers, snowboarders, and summer adventurers. We are part of Alterra Mountain Company which consists of some of the world's most aspirational brands.

A career with Crystal Mountain is more than what you do today; it's being part of creating a community rooted in the spirit of the mountains, united by a passion for adventure, and celebrating the legendary adventures and enduring memories that mountains bring to everyone.

Crystal Mountain delivers best in class service and adventures worthy of our extraordinary terrain and beauty.

We are here to shape the future of mountain adventure.

We Embrace Empowerment

We Honor Authenticity

We Cultivate Collaboration

We Prioritize Purpose

Job Summary

As a valued Restaurant Manager at Crystal Mountain, you will motivate, support and mentor staff and commit to providing excellent customer experience. As a leader, we will look to you to find new and better ways of developing a dynamic and successful team. You will utilize your superior organization and communication skills to quickly address concerns and discover lasting solutions while upholding our high standards for superior guest satisfaction.

Essential Duties

• Assists F&B Leadership in forecasting and supporting budget development
• Responsible for maintaining par levels and ordering product
• Coordinates product deliveries to venues with Shipping and Receiving team
• Responsible for inventory input and calculation of COGs
• Conduct staff meetings
• Set schedules for the service staff
• Manage and oversee venue operations
• Help achieve restaurant operational objectives
• Plan and develop staff incentive programs
• Respond to customer concerns and questions in-person and electronically
• Control costs and minimize waste while ensuring high quality of preparation
• Model hospitality professionalism and nurture a positive working environment delivering exceptional customer service in daily operations and events
• Maintain a safe, healthy, and secure working environment holistically, including facility management
• Maintain current reservations/waitlist system, POS, Inventory, operational systems and support with training when needed
• Collaborate with F&B leadership and Marketing to promote and market the business
• Coordinate and embrace communication between front of the house and back of the house
• Run daily pre-shift stand-up meetings
• Gather guest & employee feedback and recommend improvements to management
• Assist in administering training programs
• Monitor labor and product expenses to remain within budget, forecasting, and financial goals
• Deliver excellent customer service
• Other duties as assigned
  
  

Knowledge, Skill And Ability Requirements

• 5 years' experience in a restaurant lead role in the hospitality industry in a Front-of-House capacity
• 2 years' experience in banquets or catering
• POS experience required, MS Office experience required
• Attraction experience preferred with high volume experience in non-traditional venues
• Positive attitude and excellent communication skills, in-person and electronic
• Must have Washington MAST Card
• Must have Washington Food Handler Card
• Must have the ability to ski/snowboard, or be willing to complete regular training until proficient
  
  

PHYSICAL DEMANDS AND WORKING CONDITIONS

• This position is required to work evenings, weekends and holidays while in operation.
• Able to lift, carry, or otherwise move and position a minimum of 30 pounds on an occasional basis.
• Auditory and visual acuity to operate computers, phones, mobile devices and basic office equipment on a constant basis.
• Ability to work for extended periods of time standing, walking, kneeling, pushing and pulling on an occasional basis.
  
  

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation will be made to enable qualified individuals with disabilities to perform the essential functions.

An Equal Opportunity Employer