What are the responsibilities and job description for the Production Support position at Crystal Farms Dairy Company?
Business Unit Overview
At Crystal Farms Dairy Company we harbor a passion for quality food and seek out the very best talent that fosters the company’s culture of ownership and accountability. We offer exciting job possibilities throughout our organization where you can enhance your career, sharpen your talents and make an impact. Whether working on a new product, interacting with consumers, or giving back to the community - passion for cheese is always present in all we do.
Responsibilities
Position Summary
The production support ensures continuous, high-volume production by feeding cheese to the production lines while adhering to strict safety and quality standards. They keep lines full by monitoring machinery, performing fast-paced manual tasks, and immediately reporting defects or bottlenecks to supervisors to maintain efficiency.
Key Responsibilities
At Crystal Farms Dairy Company we harbor a passion for quality food and seek out the very best talent that fosters the company’s culture of ownership and accountability. We offer exciting job possibilities throughout our organization where you can enhance your career, sharpen your talents and make an impact. Whether working on a new product, interacting with consumers, or giving back to the community - passion for cheese is always present in all we do.
Responsibilities
Position Summary
The production support ensures continuous, high-volume production by feeding cheese to the production lines while adhering to strict safety and quality standards. They keep lines full by monitoring machinery, performing fast-paced manual tasks, and immediately reporting defects or bottlenecks to supervisors to maintain efficiency.
Key Responsibilities
- Line Support: Feed, fill, and load raw materials, ingredients, or packaging components into machines to keep production lines running at optimal speed.
- Food Safety/Quality: Inspect products on the line for quality issues, removing defects to ensure compliance with hygiene standards.
- Machine Operation: Start, monitor, and clean production equipment, performing minor adjustments or reporting malfunctions.
- Assembly & Packaging: Manually assemble, fill, seal, and pack finished food products for shipment.
- Efficiency: Perform repetitive, fast-paced tasks to meet production quotas and prevent line stoppages.
- Perform other duties as assigned.
- Assist in line startups, changeovers, shutdowns, and troubleshooting process issues.
- Serve as the communication link between team members and supervisors regarding performance, staffing, and process changes.
- Promote a positive, team‑focused environment with an emphasis on accountability and continuous improvement.
- Perform visual inspections of product and packaging to identify defects, contamination, or foreign material.
- Complete routine quality checks including weight verification and packaging appearance.
- Immediately escalate any nonconforming product or equipment issues.
- Follow all GMPs, food safety procedures, and plant safety guidelines.
- Complete required production and quality documentation accurately and on time.
- Assist with equipment changeovers, cleaning, and line setup.
- Perform basic troubleshooting and communicate equipment issues to maintenance.
- Maintain an orderly, clean, and safe work area.
- Prior manufacturing or packaging experience preferred.
- Great communication for working with others on the job
- Excellent problem-solving skills to troubleshoot potential issues
- Resourcefulness in learning new manuals and processes
- Outstanding attention to detail with the ability to understand mechanics and technical tasks
- Strong attention to detail and commitment to quality and safety.
- Ability to work in a fast-paced team environment.
- Forklift or Powered Industrial Truck (PIT) operator certification is a plus.
- Flexibility to work shifts, weekends, or overtime
- Ability to speak and read English
- Assist in line startups, changeovers, shutdowns, and troubleshooting process issues.
- High school diploma or equivalent preferred.
- Ability to work in a fast-paced environment and stand for long periods
- Ability to work in cold or noisy environments typical of food processing.
- Strong attention to detail for quality control.
- Ability to stand and walk for extended periods (10–12 hours per shift).
- Frequent bending, lifting, twisting, reaching, and repetitive tasks.
- Ability to lift, push, or pull up to 50 lbs occasionally and 25 lbs frequently.
- Ability to visually inspect products, labels, and packaging for accuracy.
- Experience with continuous improvement tools (Lean, Six Sigma, 5S).
- Understanding of mechanical processes or basic troubleshooting skills.
- Meet or exceed planned throughput and minimize downtime to meet OEE target established for the line.
- Quality Compliance: Meet or exceed Right the First Time and Quality Compliance targets established for the line.
- Waste Reduction: Maintain packaging waste below department standards.
- Safety Performance: Zero safety incidents and full PPE compliance.
- Changeover & Setup Time: Complete changeovers within established times and minimize delays.
- Teamwork & Communication: Communicate effectively and support problem-solving efforts.