Vendor Management Associate

Vendor Management Associate V

Remote

Summary:

The main function of a vendor management associate is to coordinate and manage vendor users on our proprietary localization tools and to maintain approved vendor resource databases.

Vendor Operations Manager will interface with internal teams such as Content, Policy, Legal, Comms, Marketing, and Engineering, as well as with external vendors. A successful candidate for this role will have experience defining large-scale processes, launching new pipelines of content and scaling teams via external vendor support.

The Ecosystem team plays a critical role in connecting Virtual Reality developers with consumers looking for innovative and immersive experiences. As the popularity of the platform continues to grow, we are seeking motivated individuals to join our team and help scale our app review operations.

This includes establishing and managing relationships with vendors and suppliers around the world to ensure high-quality content review processes at scale. In this role, you will have the opportunity to define standard operating procedures and collaborate with colleagues across the organization to drive continuous improvement initiatives and maintain consistently high standards for VR content. Join us at the forefront of digital content distribution and help shape the future of virtual reality.

In this position, the Vendor Operations Manager will interface with internal teams such as Content, Policy, Legal, Comms, Marketing, and Engineering, as well as with external vendors. A successful candidate for this role will have experience defining large-scale processes, launching new pipelines of content and scaling teams via external vendor support.

Responsibilities:

• Create comprehensive product documentation and training materials to prepare vendors and internal teams for new product rollouts, ensuring seamless scalability.
• Manage change within existing queues, assessing impact and ensuring minimal disruption to workflows.
• Serve as a subject matter expert on workflows within your domain, providing guidance and support to internal and external stakeholders.
• Ensure vendor teams comply with our security requirements, best practices, and KPIs, maintaining high standards of quality and safety.
• Proactively identify trends and developments ahead of new features, proposing relevant policy updates to stakeholders and driving continuous improvement initiatives.
• Mentor members of the Content Review Operations and vendor operations teams, fostering a culture of learning and growth.
• Act as the primary point of contact for difficult and urgent escalations, leveraging deep expertise to resolve complex issues.
• Identify process, policy, and tooling gaps, proposing and implementing solutions in collaboration with Engineering, Policy, and Legal teams.
• Promote robust employee wellness practices across all delivery centers, prioritizing the physical and mental health of our vendors and internal teams.
• Travel up to 30% to visit delivery centers and build relationships with key stakeholders.
• Ensure all external resources are appropriately provisioned on our internal systems in compliance with company policy.
• Own communication with diverse network of localization vendor companies
• Create and execute on vendor test, probation and localization schedules.
• Review, prioritize, and track progress of issues that affect localization vendor operations and efficiencies
• Working with vendors to ensure all assignments are understood, timelines are followed, and deliveries completed correctly and on time
• Analyze vendor workflow issues and provide optimal solutions
• Support cross-functional teams and stakeholders (Program Management, Language Management, Engineering, etc.) to ensure localization requirements are implemented and localization process is well understood
• Work with tooling teams to define Vendor Platform designs and automation
• Improve and optimize internal and external process and workflows

Skills:

• Expert organization and planning skills
• Expert prioritization and problem-solving skills
• Experience in database management
• Excellent verbal and written communication skills
• Excellent ability to work under pressure and to manage multiple projects simultaneously in a fast-paced environment

Minimum Qualifications:

• 3 years of relevant experience in vendor management or a related field, with a proven track record of delivering scalable solutions and driving process improvements.
• Excellent communication skills, including the ability to clearly document complex issues and build consensus around a course of action, leveraging strong interpersonal skills and emotional intelligence.
• Proven experience as a developer advocate or similar role, demonstrating empathy and understanding of app developers' challenges and providing guidance to help them succeed.
• Meticulous attention to detail, ensuring accuracy and consistency in all aspects of work, from documentation to execution.
• Vendor Management and Data Analysis

Preferred Qualifications:

• BA/BS degree in a relevant field highly preferred, such as Business Administration, Operations Management, or Computer Science.
• Significant experience working in the technology industry, particularly in app review or trust and safety scaled operations, with a deep understanding of industry trends and best practices.

Education/Experience:

• Bachelors degree in relevant field or equivalent experience

Pay range is $38 - $43 per hour with full benefits available, including paid time off, medical/dental/vision/life insurance, 401K, parental leave, and more. Our compensation reflects the cost of labor across several US geographic markets. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills, and experience.

THE PROMISES WE MAKE:

At Crystal Equation, we empower people and advance technology initiatives by building trust. Your recruiter will prep you for the interview, obtain feedback, guide you through any necessary paperwork and provide everything you need for a successful start. We will serve to empower you along the way and provide the path for your professional journey.

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