Logistics Business Support

W2, 1 year contract

Office Location: Plano, TX OR Duluth, GA

Korean fluency required

Responsibilities:

• Management Reporting & Leadership Support
• Prepare reports and performance summaries for management review.
• Support the Group/Sales Team Leaders in daily administrative tasks and strategic initiatives.
• Assist in tracking performance data and generating business reports as directed.
• Pricing Support & Inquiry Handling
• Respond to customer inquiries regarding service status and general requests.
• Support the preparation of freight rate quotations and pricing proposals under the guidance of the Sales lead.
• Provide administrative assistance for rate documentation and contract filing.
• Inside Sales Support & Database Management
• Assist in maintaining relationships with existing and potential customers through follow-up communications.
• Manage and update CRM systems and sales databases to ensure data accuracy.
• Monitor sales pipeline progress and update lead status based on team input.
• Customer Service & Internal Coordination
• Follow up on customer complaints and coordinate with relevant departments for resolution.
• Ensure timely communication between internal teams to resolve operational issues.
• Support administrative tasks related to sales orders and shipment processing.
• Cross-Functional Coordination
• Facilitate communication between Sales and Operations teams.
• Collaborate with Pricing, Legal, and Finance teams to support contract administration.
• Provide operational support for new business implementation and cross-departmental projects.
• Sales Documentation & Profitability Analysis
• Assist in the formatting and preparation of sales materials, proposals, and presentations.
• Support Excel-based data tasks, such as P&L simulations and profitability data entry.
• Assist in compiling data for margin analysis and pricing evaluations.
• Market Research & Admin Support
• Conduct market research to identify industry trends and potential client lists.
• Provide administrative assistance for business development activities and client meetings.
• Process Improvement & Operational Support
• Provide daily operational support to enhance internal workflow efficiency.
• Contribute to initiatives aimed at improving service productivity and customer satisfaction.
• Perform ad-hoc reporting, as required.
• Perform other job related duties as required

Requirements:

• Entry level or less than 3 years of logistics operation or sales support or business development support experience
• Bachelor’s degree in Logistics, Business Administration, Supply chain management, Marketing or a related field.
• Excellent written and oral skills (English/Korean) required
• Strong organizational and multitasking skills
• Excellent communication and interpersonal skills.
• Proficient in Microsoft Office (Excel, PowerPoint, Word); CRM experience (e.g., Salesforce) is a plus.
• Self-motivated, team-oriented, and adaptable to a fast-paced environment.
• Willingness to expand knowledge of logistics industry

Pay range is $24 - $29 per hour with full benefits available, including paid time off, medical/dental/vision/life insurance, 401K, parental leave, and more. Our compensation reflects the cost of labor across several US geographic markets. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills, and experience.

THE PROMISES WE MAKE:

At Crystal Equation, we empower people and advance technology initiatives by building trust. Your recruiter will prep you for the interview, obtain feedback, guide you through any necessary paperwork and provide everything you need for a successful start. We will serve to empower you along the way and provide the path for your professional journey.

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