Concierge

ABOUT US

Crystal Creek Hospitality is a collection of independently spirited and branded hotels focused on remarkable hospitality™. We see every day as an opportunity to enrich the lives of our employees, guests, and communities. Our vision, mission, values and commitments are at the core of every decision we make and every person we hire. No heroes, no egos–just a diverse group of individuals with solid relationships built on a foundation of trust that honors our employees, guests, and investors.

OUR VALUES

We Engage and We Listen

We Care and We Own

We Provide and We Ensure

We Appreciate and We have Fun

JOB OVERVIEW

The Bellperson/Valet is responsible for delivering excellent guest service by providing assistance with luggage, escorting guests to their rooms, parking and delivering guest vehicles, storing and securing guest vehicle keys, and ensuring a smooth check-in and check-out process. This position plays a key role in creating a welcoming and hospitable environment for guests while assisting with the overall guest experience during their stay.

ESSENTIAL JOB FUNCTIONS

• Greet and welcome guests in a professional and friendly manner upon arrival
• Assist guests with luggage, guiding them to their rooms and offering information about the hotel’s amenities
• Provide assistance with transportation needs, including calling taxis, arranging shuttles, or assisting with valet parking
• Parking guest vehicles in accordance with hotel policies
• Delivering guest vehicles to the hotel loading area at the front of the hotel
• Secure and store guest vehicle keys
• Escort guests to their rooms, offering a brief introduction to room features and hotel facilities (e.g., Wi-Fi, dining, fitness center, etc.)
• Ensure that all requests for amenities (e.g., extra pillows, towels, or specific room needs) are promptly fulfilled
• Act as a source of information for guests, answering questions regarding local attractions, services, and hotel policies
• Handle guest inquiries professionally, directing them to appropriate departments when necessary
• Safely handle and store guest luggage before check-in or after check-out, ensuring that it is properly tagged and stored in a secure area
• Retrieve and deliver luggage to rooms promptly when guests check in or out
• Ensure the hotel entrance, lobby, and common areas are clean, well-maintained, and welcoming at all times
• Report any maintenance or housekeeping issues to the appropriate department
• Assist with guest check-in and check-out by helping guests with luggage and directing them to the appropriate areas
• Assist guests with payment and billing inquiries in collaboration with the Front Desk team
• Ensure the safety and security of guests and their belongings, adhering to hotel safety protocols
• Assist in emergency situations by directing guests to exits or safe zones if necessary

ESSENTIAL QUALIFICATIONS

• High school diploma or equivalent; some college preferred
• Previous experience in a customer service role, preferably in a hotel or hospitality environment
• Ability to lift and carry heavy luggage (up to 50 lbs)
• Friendly and professional demeanor with excellent communication skills
• Ability to maintain a neat, clean, and professional appearance at all times
• Knowledge of hotel amenities, local attractions, and basic guest service procedures
• Strong organizational and multitasking skills, with a focus on attention to detail
• Ability to work flexible hours, including evenings, weekends, and holidays

PHYSICAL DEMANDS & WORK ENVIRONMENT

The physical demands & work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; use hands to handle, feel, or finger; reach with hands and arms; talk or hear; and taste or smell. The employee frequently is required to walk and climb or balance. The employee is occasionally required to sit and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by thi