Pool Service Office Staff

Job Summary
Join our friendly and skilled Office Staff and Repair Service team!

In this role, you will be the warm and knowledgeable staff member that provides our customers with estimates for pool service repairs. Your enthusiasm and dedication will help ensure customer satisfaction while providing top-notch support. You’ll engage with customers through various channels, addressing inquiries, answering technical questions and resolving issues.

WE TRAIN YOU! So if you bring a passion about delivering exceptional service and thrive in a fast-paced environment, you will be perfect for this role.

Responsibilities

• Coordinate closely with in-field technicians to create customer estimates for pool equipment repairs.
• Act as a liaison between customers and field technicians to answer questions the customers have about the proposed work.
• Conduct outbound calls, emails and texts to follow up on estimates that were sent.
• Coordinate and schedule service appointments promptly to ensure timely service delivery.
• Maintain accurate records of customer interactions, including data entry and updates in our systems.
• Demonstrate excellent phone etiquette and empathy while communicating effectively with diverse clientele.
• Listen closely and analyze customer needs and recommend appropriate services.
• Handle cash transactions accurately and efficiently when necessary.
• Collaborate with team members to ensure seamless service delivery and client satisfaction.

Skills

• You'll be taught understanding of pool maintenance practices, terminology, chemicals, and safety standards to allow you to be effective in your role.
• Strong speaking and writing skills in English; bilingual Spanish abilities is a plus! Your phone and email manner needs to display warmth, empathy and concern regarding the concerns the customers have.
• Proficiency in Microsoft Excel is needed. We will train you on QuickBooks.
• Good vision is needed as you will be utilizing a computer screen for most of the day.
• Excellent typing skills to manage documentation swiftly and accurately.
• Ability to analyze situations critically and resolve issues promptly.
• A positive attitude and a passion for helping others succeed!

Why You’ll Love It Here
Our Office Support staff and Repair staff are happy and excited to nurture and help a new staff member. The team you'll be working with has been with Crystal Clear for many years and has a wealth of information and advise to assist you. There is always a tenured staff member to advise you with any complex or difficult situations. We work AS A TEAM and know the more help we give a new team member, the easier it is for everyone -staff and customers a like. Our service customers are the best and are a pleasure to work with, whether by phone, email, text or in person in our store.

*Join us today, where your excitement and skills will make a meaningful impact on our customers’ lives!*

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Work Location: In person

Salary : $16 - $18