Application Support Engineer

Responsibilities

• Ensure maximum uptime for multiple production systems
• Provide L1/L2 application production support to users for trading, data processing, and IT operations
• Provide weekend support on a rotational basis and occasional public holiday support 
• Manage, own and frequently follow-up incidents and requests raised to the team
• Monitor and follow up critical system alerts; perform initial diagnosis and potential fix and escalate to the right teams
• Assume the role of major incident manager upon major incidents, focusing on coordinating efforts, seeking updates from fellow tech teammates and providing timely updates to all stakeholders
• Perform system operation and administration tasks, including checking and monitor multiple systems performance on a daily basis
• Work closely with internal users and external vendors to investigate and resolve production system issues, and communicate system enhancement /bug fix requirements to multiple engineering teams
• Work to comply with SLA and OLA
• Hands-on for incident management, change management and response management and writing RCA reports
• Document knowledge articles and manage the team's knowledge base; share and promote overall knowledge level
• Provide support in non-office hours during emergency situations
• Coordinate between product and development teams to ensure effective delivery of supporting services to the end-user
  

• Very strong sense of self-discipline, responsibility and integrity
• A strong interest in working in crypto technology and financial environments
• Min 3-5 years of experience in application support with fintech background
• Very strong team player and ability to proactively manage self and team's work with little supervision; high sense of responsibility and integrity
• Support experience in applications on Linux environment and cloud computing
• Knowledge in basic linux commands
• Experience in any code/scripting languages
• Proficient in SQL Database queries and relational database concepts
• Familiar with log traversal tools such as Sumologic or Kibana, or via linux command line
• Good knowledge in formal and practical production support model
• Experience with ITSM platforms like Jira, ServiceNow, etc
• Excellent problem solving skill with a keen eye for detail
• Excellent communication and interpersonal skills
• Excellent time management ability and self organised and motivated
  

• Good understanding of the ITIL V3/4 framework is highly preferred 
• Understanding of AWS / Kubernetes is a plus
• Knowledge of Redis and log queries is a plus 
• Experience in automations / AI would be an advantage
• Experience administering multiple monitoring systems such as Datadog, NewRelic, Kubernetes, Grafana and  Elastic Cloud 
• Experience with Cloud Computing, AWS, Microservices Architecture, Unix and Linux Systems
  

Life @ Crypto.com

Empowered to think big. Try new opportunities while working with a talented, ambitious and supportive team.

Transformational and proactive working environment. Elevate employees to find thoughtful and innovative solutions.

Growth from within. We help to develop new skill-sets that would impact the shaping of your personal and professional growth.

Work Culture. Our colleagues are some of the best in the industry; we are all here to help and support one another.

One cohesive team. Engage stakeholders to achieve our ultimate goal - Cryptocurrency in every wallet. 

Are you ready to kickstart your future with us? 

Benefits

Competitive salary 

Medical insurance package with extended coverage to dependents 

Attractive annual leave entitlement including: birthday, work anniversary

Work Flexibility Adoption. Flexi-work hour and hybrid or remote set-up

Aspire career alternatives through us. Our internal mobility program can offer employees a diverse scope.  

Work Perks: crypto.com visa card provided upon joining 

Our Crypto.com benefits packages vary depending on region requirements, you can learn more from our talent acquisition team.

About Crypto.com:

Founded in 2016, Crypto.com serves more than 150 million customers and is the world's fastest growing global cryptocurrency platform. Our vision is simple: Cryptocurrency in Every Wallet™. Built on a foundation of security, privacy, and compliance, Crypto.com is committed to accelerating the adoption of cryptocurrency through innovation and empowering the next generation of builders, creators, and entrepreneurs to develop a fairer and more equitable digital ecosystem.

Learn more at https://crypto.com. 

Crypto.com is an equal opportunities employer and we are committed to creating an environment where opportunities are presented to everyone in a fair and transparent way. Crypto.com values diversity and inclusion, seeking candidates with a variety of backgrounds, perspectives, and skills that complement and strengthen our team.

Personal data provided by applicants will be used for recruitment purposes only.