Lab Operations Specialist (Atlanta, LA, SF, Chicago Locations)

About CryoFuture

CryoFuture is the largest network of fertility-dedicated cryopreservation facilities in the United States and the fastest growing cryogenic transportation provider nationwide. Our facilities span the San Francisco Bay Area, Los Angeles, San Diego, Atlanta, NJ/NY, Chicago, and Dallas. Founded by experienced embryologists, we lead the industry in secure long-term cryostorage and medically managed transportation of frozen embryos, eggs, and sperm. Our team combines deep reproductive medicine expertise with advanced technology solutions to ensure exceptional safety, precision, and service for clinics and their patients.

Position Overview

We are seeking Lab Operations Specialists to join our growing teams in San Francisco/Bay Area (San Mateo), Los Angeles (El Segundo), Chicago (Addison), and Atlanta (Tucker). These roles are essential to the safe and efficient handling of cryopreserved specimens,including secure receipt, storage, auditing, and occasional medical courier transports. You will support daily facility operations, maintain precise inventory control, and uphold CryoFuture’s rigorous compliance and safety standards. As a trusted representative of CryoFuture, you will interact with fertility clinics and patients with professionalism and compassion, ensuring a seamless experience at every step.

Key Responsibilities

• Maintain accurate inventory records and ensure seamless data entry in our electronic database.
• Verify FDA eligibility of cryopreserved reproductive tissue per guidelines.
• Manage and coordinate specimen shipments between fertility clinics, adhering to strict protocols on packaging and shipping of potentially infectious tissue following FDA and DOT guidelines.
• Oversee and track courier shipments, ensuring compliance with handling and shipping guidelines.
• Conduct quality control checks and monitor cryogenic storage equipment, including liquid nitrogen tank maintenance.
• Perform accurate physical inventory verification of cryopreserved specimen.
• Verify consents for completeness, accuracy and execute dispositions per standard operating procedures.

Customer & Clinic Support

• Act as a liaison between patients, clinics, and couriers, providing clear and professional communication.
• Deliver exceptional customer service, ensuring client inquiries and concerns are addressed promptly.
• Uphold ASRM FDA, DOT and AATB compliance while maintaining strict confidentiality of patient records (HIPAA).

Specimen Transportation & Facility Oversight

• Safely operate company vehicles for specimen transportation between facilities.
• Perform on-site facility operations, including cryogenic procedures and safety checks.

Who You Are

We’re seeking an individual who thrives in a fast-paced, high-stakes environment. You have exceptional attention to detail, the ability to prioritize time-sensitive tasks, and a strong sense of accountability. You’re comfortable handling delicate cryopreserved specimens and working within the regulated medical field. Strong communication and customer service skills are just as important as your ability to perform in a hands-on, operational setting.

Qualifications & Requirements

• Bachelor’s degree or relevant experience in the fertility, medical, or lab operations field
• Minimum 1 year of laboratory experience (cryogenic or fertility-related preferred)
• Valid driver’s license and ability to operate company vehicles for clinic deliveries
• Proficiency in lab equipment, Excel, CRM systems, and task management software

Compensation & Benefits

At CryoFuture, we recognize the value of our team and offer a competitive salary of $75,000-$85,000 USD, along with an attractive benefits package:

• 401(k) Retirement Plan
• Medical, Dental, and Vision Coverage

Why CryoFuture?

At CryoFuture, innovation and excellence drive everything we do. As a leader in cryostorage and transportation, we offer a dynamic, high-impact work environment where you can make a real difference in the lives of patients undergoing fertility treatments. We are growing rapidly, and we want you to be part of this exciting journey.

If you’re ready to bring your expertise to a company that values integrity, innovation, security, and compassion, we’d love to hear from you.

Please apply at the following link https://form.jotform.com/252231331229143

Please be sure to confirm in your application what location you are applying for.