Facility Maintenance Supervisor, Spectrum Center

Who We Are 

The CRVA works to deliver experiences that uniquely enrich the lives of our visitors and residents. Through leadership in destination development, marketing and venue management expertise, the CRVA leads efforts to maximize the region’s economic potential through visitor spending, creating jobs and opportunities for the community. Brands supported by the CRVA include the Charlotte Convention Center, Spectrum Center, Bojangles Entertainment Complex, NASCAR Hall of Fame, Charlotte Film Commission, Visit Charlotte and Visitor Info Centers.

Job Summary

The Facility Maintenance Supervisor assists the Manager on all building maintenance and system operations to ensure normal operation of Spectrum Center at all times including during all events.

A.  Essential Job Duties

• Operates, identifies, and prioritizes all plant and system repairs.
• Provides direction to Maintenance Technicians by assigning duties determined by work orders or special projects based on Maintenance Technicians individual trade knowledge and abilities.
• Places a strong emphasis on safety within the entire department on a daily basis.
• Possesses familiarity and a working knowledge of all support operational systems in the Facility Maintenance department such as HVAC, Fire Suppression, Firm Alarm, Electrical Distribution, Lighting Programs, Security Systems, AV, Plumbing and Food Services, Operable Doors, etc.
• Provides suggestions of additional training to expand abilities of Technicians
• Fosters the environment of self-improvement within the staff.
• Schedules lighting systems to accommodate event schedules and energy efficiency.
• Coordinates with JCI on operation and maintenance of all HVAC systems
• Builds schedule for all preventative maintenance on plant and system equipment.
• Makes recommendations as to when existing staff cannot handle a project and need outside contractors for efficient and timely resolution of items.
• Forecasts and orders equipment for staff to complete repairs of maintenance tasks.
• Creates work orders for each task included on the schedule to ensure timely and proper completion.
• Evaluates skills and abilities of staff members 
• Documents process and creates monthly status reports of special projects for CRVA.
• Implements accountability monitoring via daily activity worksheets and provides monthly reports to staff and leadership.
• Monitors all life safety systems in facility to ensure systems are 100% operational for all events.
• Provides event supervision for all facility events and delegates tasks to appropriate staff members during each event.
• Requires to work varying hours based on event schedules
• May perform other duties as required.

B.  Consistently deliver the best in customer service.  Model and be accountable ensuring that customers are always put first by living the CRVA Service Philosophy to deliver memorable customer experiences

Scope of Responsibility

• This job is responsible for budgetary analysis, preparation, and review.
• This job will have periodic access to confidential data including wages & salaries, customer quotes product costs, and company plans, designs, and programs.

Supervisory Responsibility

• Assists Manager with full-time employees and contracted vendors in the Facility Maintenance department. 
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include training employees; planning, assigning, and directing work; appraising performance; rewarding and addressing complaints and resolving problems

Knowledge and Skill Requirements

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
• Ability to work independently with minimal supervision. 
• Demonstrated proficiency in multiple disciplines preferred, including but not limited to: 
  • Electrical
  • Plumbing
  • HVAC
  • Ice Technician
  • Carpentry/Painting
  • Mechanical Trades (doors, locks, alarm systems, etc.)
• Ability to maintain adherence to quality, safety, and the timely completion of assigned projects. 
• Excellent verbal and written communication skills. 
• Ability to foster and work well within a team environment. 
• Strong commitment to customer service and always maintaining a professional atmosphere. 

Education and Experience

High School Diploma (H. S.) and two to three years of specialized schooling; and five to six years related experience and/or training; or equivalent combination of education and experience.

Physical Demands

• The employee must regularly lift and /or move up to 50 pounds.
• Specific vision abilities required by this job include Close vision. While performing the duties of this Job, the employee is regularly required to sit; use hands to handle or feel and talk or hear. The employee is frequently required to stand and walk.
• The employee must regularly use power hand tools.

Work Environment

• The noise level in the work environment is usually moderate to loud.

Travel Required

• This job has no travel requirements.

What We Offer

• Education Reimbursement
• Comprehensive medical, dental, and vision coverage, plus other great benefits.
• 457 Plan
• CRVA University 
• Employee 1st Culture
• CORE Values
• NC Retirement System plan

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Our “employee first” culture requires engagement and engagement can’t happen without the voices of many talented individuals charting our direction.