12-volt A/V Technician Manager

We are now offering a $500 Hiring Bonus!

At Crutchfield, our innovative company culture is centered around helping our employees succeed while delivering best-in-class service to our customers. We’re looking for a 12-volt A/V Technician Manager to join our team based in Charlottesville location. If you haven’t heard of us, we’re a unique blend of things: an acclaimed, national online retailer, a family-owned business that’s Virginia-based, and a community-oriented group of consumer electronics enthusiasts. In short, we sell fun stuff and love doing it! For the 4th year in a row, we’ve been named as one of the Best Places to Work by Virginia Business Magazine and Best Companies Group.

Position Overview:

As a 12-volt A/V Technician Manager, you will play a key role in overseeing the installation operations of our 12-volt products in customer vehicles. This position requires a combination of technical expertise, leadership skills, and exceptional customer service. The ideal candidate will have a strong understanding of audio and video gear, and a passion for delivering top-notch service.

Responsibilities:

• Perform installation of a variety of 12-volt accessories, including A/V source units, factory replacement speakers, amplification, integration devices, safety and collision avoidance systems, and remote-start/security systems.
• Oversee the installation process of 12-volt products in customer vehicles, ensuring quality workmanship and adherence to safety standards.
• Manage and lead a team of skilled installation technicians. Provide training, guidance, and support to ensure the team's success.
• Implement and maintain quality control measures to ensure installations meet company standards and meet customer expectations.
• Interact with customers regarding their installation appointments and address any related concerns.
• Work closely with the inventory team to ensure the availability of necessary installation materials and products.
• Identify opportunities for process improvement, cost reduction, and enhanced customer satisfaction. Implement best practices to drive operational excellence.

Qualifications:

• Knowledge of 12-volt systems and automotive electronics
• Fiberglass and woodworking fabrication is a plus
• Leadership mindset and ability to inspire others to perform to the best of their ability
• Excellent communication and customer service abilities
• Organized with a keen eye for detail
• Problem-solving and decision-making skills
• Ability to work in a fast-paced environment
• Ability to stand, crouch for extended periods of time in our climate-controlled installation bay
• A valid driver’s license with acceptable driving record

Schedule

This is a full-time position with regular hours from 8:45 AM to 6:00 PM. The schedule includes every Sunday off and every other Saturday off, creating a consistent and predictable workweek. Occasional overtime may be required based on installation schedules and business needs.

Salary and Benefits:

We offer a competitive compensation package that includes base pay and incentive pay with annual income potential from $50,000 - $62,000 with the ability to earn more based on performance.

This full-time position comes with a comprehensive benefit package including two health insurance plans to choose from along with dental and vision insurance plan options. We also offer a competitive wellness program, tuition reimbursement, 401K retirement plan, and discounts on the fun stuff we sell. Relocation assistance may be available for the right candidate.

All full-time employees are also offered: short-term disability insurance and long-term disability insurance options, employer-paid life insurance and voluntary life insurance options, including those for spouse and children. FSA and HSA options are also available. Ask us about these benefits in your interview - we're glad to provide details!

For any questions or inquiries about this position, please contact our recruiting team by phone at (434) 218-6046.

Crutchfield is an equal opportunity employer, and we welcome applications from all suitably qualified persons regardless of their race, color, sex, sexual orientation, gender identity, national origin, ethnic origin, religion/belief, disability, veteran status, or age.

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