What are the responsibilities and job description for the Technical Consultant position at Crunchtime?
Global restaurant brands run their operation on the Crunchtime platform. Delivering a consistent guest experience across every location and managing food and labor costs are at the core of how Crunchtime’s software is used today in over 150,000 locations across 100 countries by the world’s top restaurant and foodservice operators. Customers including Chipotle, Culver’s, Domino’s, Dunkin’, Five Guys and P.F. Chang’s rely on our top-ranked platform which now includes Zenput to manage inventory, staff scheduling, learning and development, food safety, operational tasks and audits.
About the role
As a member of the Professional Services Team, our Technical Specialist is responsible for helping customers maximize their investment in Crunchtime by implementing, training and supporting their use of integrations connecting Crunchtime products to other systems within their technology stack. The Technical Specialist serves as the customer-facing technical subject matter expert within the context of an overarching Professional Services engagement, advising the customer on integration functionality which can be used to meet their specific business needs. Additionally, the Technical Specialist seeks to identify gaps that may exist within the solution and works collaboratively with both the customer and internal Crunchtime resources to arrive at solutions that both enhance the product and delight the customer.
What you’ll do as a Technical Consultant
- Communicate both verbally and in writing with customer stakeholders at all levels of the organization, tailoring content and messaging based on the roles and functional/technical responsibilities of the audience.
- Drive design and configuration activities in preparation for the deployment of integration solutions to the customer’s environment.
- Work with customers to identify, troubleshoot and resolve technical issues encountered during installation and testing phases of the project.
- Collaborate with representatives for other departments within the Crunchtime organization (Implementations, Client Success, Development, Sales, Support, Technical Support) to address customer requirements and continuously advance the product suite.
- Train customers on solution administration and provide supporting resources, empowering them to manage the integrations in place and expand on their own.
- Transition engagement details to the appropriate internal support resources upon completion of a project to ensure a seamless customer experience moving forward.
- Build, maintain and publish assets in support of the Technical Services delivery process.
- Provide training and knowledge transfer to other Technical Services team members regarding delivery processes for integration work streams with which they are responsible.
What we’re looking for
- Ability to work in a fast-paced, dynamic environment
- Excellent time management and prioritization skills; able to multitask to meet project deadlines
- Independent mindset, willing to engage in all aspects of project work in an individual capacity
- Programming experience: Python, Javascript, C#
- Database experience: Oracle, MySQL, Snowflake
- Database programming experience (stored procedures, functions), particularly using the databases listed above
- Familiarity with basic Linux server administration
- Proficiency with reading and interpreting XML and JSON documents; familiarity with EDI formats is a plus
- Familiarity with web services concepts (REST and SOAP) and associated developer tools (Postman, Insomnia)
- Familiarity with file transfer protocols (FTP, SFTP, AS2)
Nice to haves
- Familiarity with EDI formats
- Understanding of financial accounting concepts (general ledgers, chart of accounts)
What you’ll get
- Great mission-driven team members from diverse backgrounds with a strong company culture
- Competitive pay
- Flexible PTO
- Paid company holidays
- Yearly team off-sites
- International travel opportunities
- Medical, dental, and vision benefits (FSA, HSA & HRA options)
- Basic & Voluntary Life Insurance
- 401k employer match
- Wellness benefits (Headspace, OneMedical, Omada, Ginger.io, Gympass, Carrot)
- Commuter benefits
- Work in an open environment on solutions that are reshaping the way businesses operate
- Fun team events
- Ability to have a big impact
- 10 weeks of paid parental leave
- Fitness reimbursement
- Learning & development funds
