What are the responsibilities and job description for the Pre Sales Customer Service Representative position at Crunch West Market Street?
Club Role – Presales Customer Service
Here at Crunch Fitness, we strive to cultivate a culture of diversity, acceptance, empowerment, and fun. We are searching for energetic and charismatic individuals to join our team!
Job Summary
The Presales Customer Service Representative role consists of creating brand awareness, distributing flyers and potential leads for the facility. Also ensuring all members, guests, and prospective members receive top-notch customer service.
Duties & Responsibilities
● Creating brand awareness to surrounding areas
● Distributing flyers to surrounding areas
● Obtaining leads to surrounding area
● Inform prospective members about our membership options and current promotions
● Greet and check in all members, guests, and prospective members
● Answer phone calls in a polite and professional manner
● Facilitate necessary updates to members’ accounts
● Ensure all retail items are fully stocked
● Operate the POS system and accept payments
● Assist in maintaining the neatness and cleanliness of the club
● Other duties as assigned
Compensation
● Part time employee
● Hourly rate
● Complimentary gym membership
Qualifications
● High school diploma or equivalent
● Customer service - 1 year (preferred)
● CPR/AED certification (preferred)
● Basic computer proficiency
● Professional attitude
● Upbeat and positive personality
● Efficient and effective communication skills
● Ability to multi-task and excel in a busy environment
Job Requirements
● Pass drug screening
● Background check
● Use of finger scan technology for recording time worked
● Not eligible to work remotely