What are the responsibilities and job description for the Member Services Representative position at Crunch - SIR Fitness LLC.?
Benefits:
- Employee discounts
- Free uniforms
- Opportunity for advancement
- Training & development
- Wellness resources
MEMBER SERVICE REPRESENTATIVE
If you’ve got main‑character energy, we want you.
Welcome to Crunch — where the vibes are high and the judgment is low.
If you want a job that’s fun, fast, social, and full of energy (and free workouts), this is literally the perfect fit. You’ll greet members, hype people up, keep the club looking , and compete with your team like it’s the Crunch Olympics.
This is not a “sit quietly at a desk” job.
This is a be the vibe job. This is a walk in ready to start the party and hype up your team job.
This is a be the vibe job. This is a walk in ready to start the party and hype up your team job.
✨ WHAT’S IN IT FOR YOU
- FREE gym membership
- Top level Crunch membership with all the perks: classes, PT, hydromassage, all the goodies
- Training development so you actually grow
- Real career opportunities — we promote from within and are growing quickly
- PT sales commission
- A fun, loud, high‑energy team that feels like a friend group
WHAT YOU’LL DO
Your shifts will be a mix of everything — perfect for anyone who hates being bored:
- Greet members like they’re walking into a party
- Give fun, confident club tours
- Crush your membership sales goals
- Book members for their KickOff appointment, so we can actually help them reach their goals!
- Keep the club clean, organized, and aesthetic
- Answer phones help members with anything they need
- Open/close the POS drawer complete checklists
- Join team meetings club events
- Be the person who makes someone’s day better just by saying hi with your million dollar smile!
You’re basically the club’s social butterfly.
WHO YOU ARE
- Outgoing, energetic, and coachable
- Loves fitness, loves people even more
- Customer service, sales, or hospitality experience = bonus
- Available for 3 shifts per week (3–6 hours each)
- Must be CPR/AED certified
- Someone who can hype others up and take feedback like a champ
If you’re the friend who always says “let’s go,” you’ll thrive here.
️ ABOUT CRUNCH
Crunch is a No Judgment zone where everyone — every body, every background — comes to get stronger, feel better, and have fun doing it. We’re known for:
- Big energy
- Colorful personality
- Kickass group training
- Making serious fitness actually fun
We take care of our members AND our team. When you grow, we grow.
WHERE YOU’LL WORK
SIR Fitness operates Crunch clubs across SoCal, including:
Anaheim • Orange • Garden Grove • Huntington Beach • Fountain Valley • Tustin • San Clemente • Vista • Carmel Valley • Eastlake • Oceanside • University Square
Our clubs include:
- Turf zones
- Olympic lifting platforms
- Group fitness studios
- HIIT Zone classes
- Hydromassage, tanning, lounges
- Cycle studios, 3D body scanners, saunas (select clubs)
- Personal training nutrition coaching
Translation: You’ll work in a gym that looks like a fitness influencer’s dream.
WHY YOU’LL LOVE IT
- You’ll actually have fun at work
- Meet new people every shift
- Build real sales customer service skills
- Compete with your team (friendly trash talk encouraged)
- Enjoy the gym recovery zone before/after shifts
- Be part of a growing company with real advancement
Ready to join the squad? Apply today and bring your energy to Crunch.