What are the responsibilities and job description for the Member Services Representative position at Crunch Fitness - Undefeated Tribe?
Company Description Crunch Fitness – Undefeated Tribe is dedicated to transforming people and enriching lives through the power of well-being, striving to be the best place to work and work out. Guided by the values “Work Hard. Have Fun. Make History.,” the organization has earned multiple national and regional growth awards and franchise accolades. Crunch embraces a #NoJudgments philosophy, creating an inclusive fitness community for individuals of all shapes, sizes, ages, and fitness levels. Clubs feature state-of-the-art equipment, full-service locker rooms, recovery amenities, and a diverse schedule of signature group fitness classes. Team members join a collaborative, fast-paced environment that encourages creativity, bold thinking, and a genuine passion for helping members reach their goals.
Role Description The Member Services Representative is a full-time, on-site role based in Albuquerque, NM, responsible for delivering an exceptional experience to current and prospective members. Daily tasks include greeting members and guests, answering questions about memberships, services, and club amenities, and handling check-ins and account updates at the front desk. The role involves managing phone and in-person inquiries, processing membership enrollments, cancellations, and billing-related changes, and maintaining accurate member records in the club’s systems. The Member Services Representative supports problem resolution, escalates complex issues when needed, and partners with team members to promote club events, classes, and promotions. This position also contributes to a clean, welcoming environment by following opening/closing procedures and upholding Crunch’s #NoJudgments culture in every interaction.
Qualifications
- Candidates should possess strong Customer Service and Communication skills to support members, respond to inquiries, and build positive relationships.
- Candidates should possess excellent Phone Etiquette skills to manage incoming and outgoing calls in a professional, courteous manner.
- Candidates should possess solid Computer Literacy skills to navigate membership software, update records, and process transactions accurately.
- Candidates should possess basic Finance skills to handle billing questions, payment processing, and membership account adjustments with attention to detail.
- Additional beneficial qualifications include a customer-facing or hospitality background, the ability to work a flexible schedule (including evenings and weekends), reliability in following procedures, and a high school diploma or equivalent.
- A genuine interest in health and fitness, a positive attitude, and the ability to collaborate with a diverse team and member base are strongly preferred.