Assistant Manager

Assistant Managers (AM) are salaried/exempt employees responsible for overseeing all daily business needs and total store performance; and act as a direct leader to Bakers, Experts, and Supervisors. AMs report directly to General Managers (GM).

Assistant Manager (AM) Responsibilities include, but are not limited to these points in addition to Baker and Supervisor Responsibilities:

• Manage the in-store business and team at all times, including and especially in the absence of the GM
• Assume all GM responsibilities in the absence of a GM, in partnership with the Operations Director
• Own the full experience of customers and employees within the store
• Drive sales and marketing initiatives with high-levels of customer interaction
• Train new and existing Bakers, Experts, and Supervisors to perform required tasks efficiently with high quality
• Coach and develop Bakers and Supervisors as needed to meet expectations or goals
• Support any necessary in-store team Performance Management in partnership with the GM
• Support effective scheduling by sharing needs or observations with the GM
• React quickly to business needs and create action plans to meet expectations or goals
• Align immediately and consistently to all direction from the General Manager, Operations Director, the brand, or the company
• Manage all store controllables that impact profitability including equipment, supplies, inventory, and labor/payroll
• Drive excellence in all areas through reports, observations, and actions
Attend virtual or in-person meetings as directed

Assistant Manager Requirements and Essential Functions include, but are not limited to these points in addition to Baker, Expert, and Supervisor Functions:

• Be at least 18 years of age
• Possession of or ability to obtain a valid ServSafe Food Protection Manager Certification
• Safely handle and work in close proximity to food allergens including milk, egg, nuts, wheat, soy, and sesame
• Safely use and be in contact with industrial cleaning chemicals and supplies
• Ability to work in a hot, hectic, and loud environment for entire shifts - up to 12 hours
• Stand, walk, bend, crouch, and use hands (gross and fine manipulation) for entire shifts - up to 12 hours
• Frequently lift, push, or pull heavy items weighing up to 50 pounds and move them up to 20 feet without assistance
• Frequently climb up and down a stepladder while accessing, balancing, and/or carrying items (including overhead) weighing up to 25 pounds without assistance
• Handle and operate industrial appliances including mixers, ovens, chillers, and freezers
• Basic math, computer, and reading comprehension skills
• Fluent in English for both verbal and written communications
• Clarity of vision including but not limited to near visual activity (20 inches or less) and far visual activity (20 feet or more)
• The ability to hear, understand, and distinguish speech and/or other sounds in-person, over a telephone, and virtually through videos or recordings
• Ability to work in the store up to 60 hours in a work week (Monday-Saturday)
• Ability to work in a hot, hectic, and loud environment for entire shifts - up to 12 hours
• Stand, walk, bend, crouch, and use hands (gross and fine manipulation) for entire shifts - up to 12 hours
• High school diploma or equivalent