What are the responsibilities and job description for the Crew Member position at Crumbl Cookies?
Our Crumbl bakery is looking to expand its crew with enthusiastic and motivated individuals! We search for skilled, creative crew members who strive to provide high-quality baked goods and services. Crew members understand recipes, perform quality checks on ingredients and finished products, use frostings, glazes, fillings, and other toppings to enhance item presentation, and process customer orders. As a crew member, you will greet customers, answer questions, clean workstations and equipment, ensure the kitchen is stocked, and perform other duties as needed. To be a successful crew member, you should be efficient, friendly, focused on food quality and customer satisfaction, be decisive, attentive, and have a strong understanding of baking techniques.
Crew Member Responsibilities
- Read and understand Crumbl recipes
- Measure and combine ingredients using mixers, blenders, heat sources, and other equipment to make cookies
- Decorating and displaying the finished product
- Greeting customers, answering questions, making recommendations, accepting orders and payment, and providing exceptional customer service
- Taking client information and ensuring that deliveries are accurate and timely
- Cleaning and restocking the workstation and ensuring all equipment is sanitized and prepared for the next shift
Crew Member Requirements
- Strong communication, time and resource management, and planning skills
- Attention to detail, especially when performing quality inspections on ingredients and products
- Basic math and computer skills
- Willingness to work independently or with other team members to solve problems, fulfill orders, and create excellent baked goods
- Flexibility to work around customer demands, including weekend and holiday availability
- Valid Food Handler’s Permit
- Stand, walk, bend, use hands and appliances, and lift heavy items for extended periods
- Must have weekend availability on Friday and Saturday
- 18 preferred, we DO NOT hire anyone under 16
Perks of Employment
- Health insurance available for full-time crew members (30 hours per week)
- Dental & Vision plans available to all employees
- 401K with Employer Match
- Biweekly pay
- Tips earned every shift, paid biweekly
- Company swag and rewards for hitting key metrics
- Opportunity for growth
- Flexible work schedule
- Employee discount on the best cookies in the world
- Free dessert each shift
- Always closed on Sundays
Compensation
- Competitive base wage determined by age and experience
- $2-$5 on average in tips per hour
About Us:
- Crumbl is a happy, productive, and fast-paced workplace. We strive to provide an environment where crew members feel safe and empowered to do their best work. We look for coachable, kind, driven, and honest bakers who energize those around them.
It all started with one big dream, two crazy cousins, and the perfect combination of flour, sugar, and chocolate chips. Crumbl was co-founded by Jason McGowan (CEO) & Sawyer Hemsley (COO). They both teamed up and dove head-first into the world of baking. After thousands of dollars in wasted dough, recipes that did not live up to their expectations, and cookies that are just plain embarrassing to them today, the two cousins decided to take their 'perfect cookie quest' to the people. They gathered feedback and tested recipes — a practice that is still part of the Crumbl process — until they created the world’s best chocolate chip cookie.
Job Type: fulltime, parttime
Education: No education required
Work location: On-site
Salary : $2 - $5