What are the responsibilities and job description for the Shift Lead position at Crumbl Cookies Richland?
Leadership & Team Management
- Lead shifts with confidence, professionalism, and urgency
- Set the tone for culture, energy, and customer experience
- Coach, train, and hold team members accountable
- Delegate tasks effectively and follow up on completion
- Resolve minor team conflicts and escalate when necessary
Operations & Execution
- Open and/or close the store according to company standards
- Must be able to multi task and meet company deadlines
- Must be able to prioritize and finish daily checklists
- Ensure all stations are fully stocked, clean, and operational
- Execute weekly menu correctly (baking, mixing, frosting, presentation)
- Maintain speed of service during peak hours
- Ensure all orders (in-store, online, delivery) are accurate and on time
Product Quality & Standards
- Uphold strict adherence to Crumbl recipes and portioning
- Ensure cookies meet brand standards for size, look, and freshness
- Reject and remake any product that does not meet quality expectations
- Monitor inventory levels and communicate shortages
Customer Experience
- Deliver exceptional, high-energy customer service
- Handle customer concerns professionally and resolve issues quickly
- Maintain a clean, welcoming storefront at all times
Cash Handling & Accountability
- Accurately manage registers and cash drawers
- Perform cash counts and reconcile discrepancies
- Ensure proper use of POS systems and discounts
Cleanliness & Food Safety
- Enforce all food safety and sanitation standards
- Ensure compliance with local health department regulations
- Maintain cleanliness of kitchen, lobby, restrooms, and equipment
- Follow proper handwashing, glove use, and food handling procedures
Communication
- Communicate clearly with store managers and team members
- Provide shift updates, including wins, issues, and follow-ups
- Report equipment issues, staffing concerns, or inventory needs
Reliability & Professionalism
- Arrive on time and ready to lead each shift
- Maintain a professional appearance and follow dress code
- Be dependable, proactive, and solutions-oriented
- Willingness to work nights, weekends, (closed Sundays) and holidays as needed
⭐ Performance Expectations
- Meets or exceeds labor and efficiency goals
- Maintains high product quality and consistency
- Demonstrates leadership growth and initiative
- Contributes to a positive, team-first environment
Job Types: Full-time, Part-time
Pay: $18.00 - $20.00 per hour
Shift:
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
Work Location: In person
Benefits:
Employee Discounts, Reduced or Flexible Hours, Job TrainingSalary : $18 - $20