Supervisor

Supervisors are hourly tipped employees responsible for overseeing the execution of operational functions within the business, and acting as a direct leader to Bakers and Experts. Supervisors report directly to Management.

Supervisor Responsibilities include, but are not limited to these points in addition to Baker Responsibilities:

• Read, understand, follow, and model all company policies consistently
• Establish a safe, secure, inclusive, welcoming, and healthy environment for employees and customers
• Ensure Bakers are meeting performance expectations, brand and company standards, and food safety standards at all times
• Efficiently and proactively plan workload for employees and delegate tasks as needed
• Clearly communicate information and instructions to employees
• Consistently meet or exceed communicated deadlines
• Train new and existing Bakers to perform required tasks efficiently with high quality
• Coach Bakers as needed to meet expectations
• Partner with Management on escalated Baker Performance Management as needed
• Effectively handle customer service issues and complaints, partnering with Management if further escalation is needed
• Support inventory processing and organization to meet all company and food safety standards
• Share observations, idea-share, and provide feedback upward to Management
• Open and close the store including assurance of physical security of the building
• Cash handling responsibilities including counting the drawer, daily deposits, and processing change
• React quickly to situations that require immediate attention
• Maintain a professional appearance and attitude in a fast-paced environment
• Consistently provide reliability with high integrity and a strong work ethic

Supervisor Requirements and Essential Functions include, but are not limited to these points in addition to Baker and Expert Functions:

• Be at least 18 years of age
• Possession of or ability to obtain a valid ServSafe Food Handler’s Permit
• Safely handle and work in close proximity to food allergens including milk, egg, nuts, wheat, soy, and sesame
• Safely use and be in contact with industrial cleaning chemicals and supplies
• Ability to work in a hot, hectic, and loud environment for entire shifts - up to 8 hours
• Stand, walk, bend, crouch, and use hands (gross and fine manipulation) for entire shifts - up to 8 hours
• Frequently lift, push, or pull heavy items weighing up to 50 pounds and move them up to 20 feet without assistance
• Frequently climb up and down a stepladder while accessing, balancing, and/or carrying items (including overhead) weighing up to 25 pounds without assistance
• Handle and operate industrial appliances including mixers, ovens, chillers, and freezers
• Basic math, computer, and reading comprehension skills
• Fluent in English for both verbal and written communications
• Clarity of vision including but not limited to near visual activity (20 inches or less) and far visual activity (20 feet or more)
• The ability to hear, understand, and distinguish speech and/or other sounds in-person, over a telephone, and virtually through videos or recordings
• Ability to work up to 40 hours in a work week (Monday-Saturday)
• Strong written and verbal communication skills

$18-19/hour

192 Falon Lane, Altoona, PA 16602