What are the responsibilities and job description for the Power BI Developer position at Cruitin?
Job Title: Power BI Developer (Contract)
Location: Remote (Preferred: Florida or Orlando area)
Duration: 3–6 months (Contract, potential for extension)
Start Date: Immediate
Overview
We are seeking a Power BI Developer to join our team on a contract basis. This role will initially focus on QA and product-related tasks and transition into developing and implementing Power BI dashboards and reports to support CRM best practices and business intelligence needs. The ideal candidate will have a strong background in data analysis and reporting, with experience in building actionable insights for sales and call center operations.
Key Responsibilities
- Perform QA testing on data and reporting systems during initial phase.
- Design, develop, and implement Power BI dashboards and reports for tracking:
- Phone call volumes
- Agent sales performance
- CRM data and customer interactions
- Conversation recordings and related metrics
- Collaborate with stakeholders to define reporting requirements and KPIs.
- Ensure data accuracy, integrity, and compliance with CRM best practices.
- Provide insights and recommendations based on data analysis to improve operational efficiency.
- Work with internal systems such as PORTAL and other enrollment/touchpoint tools.
Required Skills
- Proficiency in Power BI (setup, dashboard creation, data modeling).
- Strong understanding of QA processes and data validation.
- Experience with CRM systems and best practices.
- Ability to analyze and report on call center metrics (e.g., call volume, sales performance).
- Solid knowledge of data visualization and reporting principles.
Nice-to-Have Skills
- Background in data analysis and reporting.
- Familiarity with Salesforce (administration or BA experience).
- Experience with systems like PORTAL or similar platforms.
- Understanding of enrollment processes, touchpoints, and AI vs. human agent workflows.
- Exposure to tools like Jet Reports for application completion.