What are the responsibilities and job description for the Groups Coordinator - (Hybrid) position at Cruise Planners HQ?
Cruise Planners is the largest franchisor of home-based travel agencies across the country that independently book cruises, tour, and land vacations. Cruise Planners has achieved Top Producer status with virtually every cruise line, tour, and resort company. Cruise Planners has been named the No.1 Cruise Tour / Travel Agency by Entrepreneur Magazine for the past 10 years and recently featured in Entrepreneur as one of the top 30 franchise innovators in technology. Cruise Planners positions franchise owners for success by providing them with innovative marketing, booking and lead-generating tools as well as professional development and hands-on training with the industry’s top executives. Cruise Planners Home Office has won awards such as Coolest Offices and Top Places to Work in South Florida by Sun Sentinel and South Florida Business Journal.
Join the Home Office Team of the largest franchise travel company in the United States, with a growing footprint in all 50 states. The ideal candidate will possess strong administrative skills, with knowledge of the travel industry considered an advantage. Candidate should be capable of multitasking and managing multiple projects with ease. This role involves supporting our Home Office Groups department, with responsibilities including securing home office cruise group space, adding group amenities and identifying opportunities to reprice home office groups.
Responsibilities
This is not an exhaustive list of all functions and responsibilities that the position may be required to perform.
Competencies
Cruise Planners provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, or status as a covered veteran in accordance with applicable federal, state and local laws. Cruise Planners complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities or team members. This policy applies to all terms and conditions of employment.
- Candidates must be authorized to work for ANY employer in the United States. We are unable to sponsor or take over sponsorship of an employment Visa**
Join the Home Office Team of the largest franchise travel company in the United States, with a growing footprint in all 50 states. The ideal candidate will possess strong administrative skills, with knowledge of the travel industry considered an advantage. Candidate should be capable of multitasking and managing multiple projects with ease. This role involves supporting our Home Office Groups department, with responsibilities including securing home office cruise group space, adding group amenities and identifying opportunities to reprice home office groups.
Responsibilities
- Closely collaborates with Groups Manager and Supervisor- reviews cruise line group space allocation and determines where additional space can be added or exchanged for other categories
- Reviews home office groups space and identifies opportunities to reprice space held
- Enters new group contracts into Cruise Planners proprietary internal booking system
- Adds & Applies Amenities to cruise groups
- Finalizes Groups space per individual cruise lines policy
- Assists with Groups e-mail box; with emphasis on notices received for group final payment reminders, and group cancellations
- Engages with our network of travel advisors and assists with Home Office groups
- Other responsibilities as assigned
This is not an exhaustive list of all functions and responsibilities that the position may be required to perform.
Competencies
- Must have excellent verbal communication, customer service skills, problem solving ability, listening skills and ability to work comfortably in a multi-task environment
- Must be well organized, detailed oriented and demonstrate ability to take initiative
- Excellent writing and presentation skills
- Knowledge of Word, Excel, PowerPoint
- Associates degree preferred
- Travel Industry experience preferred
- Ability to attend occasional CP events as needed, outside of Home Office
Cruise Planners provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, or status as a covered veteran in accordance with applicable federal, state and local laws. Cruise Planners complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities or team members. This policy applies to all terms and conditions of employment.