What are the responsibilities and job description for the Business Development Coach - (Hybrid) position at Cruise Planners HQ?
Cruise Planners is the largest franchisor of home-based travel agencies across the country that independently book cruises, tour, and land vacations. Cruise Planners has achieved Top Producer status with virtually every cruise line, tour, and resort company. Cruise Planners has been named the No.1 Cruise Tour / Travel Agency by Entrepreneur Magazine for the past 10 years and recently featured in Entrepreneur as one of the top 30 franchise innovators in technology. Cruise Planners positions franchise owners for success by providing them with innovative marketing, booking and lead-generating tools as well as professional development and hands-on training with the industry’s top executives. Cruise Planners Home Office has won awards such as Coolest Offices and Top Places to Work in South Florida by Sun Sentinel and South Florida Business Journal.
Business Development Coach will support all our franchise owners (advisors) within a respective regional area, assist them with developing their knowledge of Cruise Planners available programs and marketing and technology tools, as well as to provide ongoing training and guidance to setup, develop and maintain a successful business.
Responsibilities
This is not an exhaustive list of all functions and responsibilities that the position may be required to perform.
Competencies
Cruise Planners provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, or status as a covered veteran in accordance with applicable federal, state and local laws. Cruise Planners complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities or team members. This policy applies to all terms and conditions of employment.
- Candidates must be authorized to work for ANY employer in the United States. We are unable to sponsor or take over sponsorship of an employment Visa**
Business Development Coach will support all our franchise owners (advisors) within a respective regional area, assist them with developing their knowledge of Cruise Planners available programs and marketing and technology tools, as well as to provide ongoing training and guidance to setup, develop and maintain a successful business.
Responsibilities
- Coach respective franchise owners (advisors) on new tools and strategies while focusing on engagement and revenue growth and opportunities.
- Conduct ongoing business reviews, communicate sales trends, new business initiatives, promotional offers, and other information that will assist in growing the business.
- Provide ongoing webinar series aimed at training advisors on proprietary tools and programs available to help build their business.
- Assist with updating training documents and internal website material to ensure the accuracy of the content.
- Based on franchise business needs, recommend a marketing plan that will help their business grow and align with Cruise Planners Home Office goals and strategies. Discuss marketing opportunities available.
- Ongoing assessment of assigned Region by analyzing existing dashboards, various reports, sales numbers, vendors mix and other
- Work closely with marketing team and utilize existing proprietary tools to ensure franchisee is aware of upcoming marketing opportunities including direct mail pieces, vendor tool kits and exclusive offers.
- Assist advisors in developing group business or building upon the advisor’s client data base to generate or increase revenue opportunities.
- Manage Regional FB Pages and keep franchise owners engaged and informed of supplier updates, best practices, new promotions, etc.
- Answer incoming calls and email inquiries, providing assistance as needed.
This is not an exhaustive list of all functions and responsibilities that the position may be required to perform.
Competencies
- Must be able to manage territory, build relationships within region and motivate others to achieve sales goals
- Excellent oral and written communication skills, coupled with problem-solving / customer service and listening skills
- Strong organizational skills with an ability to multi-task in a team environment
- Excellent presentation skills and ability to conduct ongoing webinars and training both virtual and in person
- Knowledge of social media platforms (i.e. Facebook, Twitter) and internet savvy
- Proficiency in Microsoft Office Programs (Word, Excel, PowerPoint, Outlook, Teams)
- Analytical skills necessary for interpreting data and setting goals relevant to the data.
- 2-5 years of Travel Industry and Sales & Marketing experience required
- Bachelor’s degree preferred
- Ability to attend occasional CP events as needed, outside of Home Office
- Occasional travel as needed
- Occasionally work outside normal business hours and regular schedule
Cruise Planners provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, or status as a covered veteran in accordance with applicable federal, state and local laws. Cruise Planners complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities or team members. This policy applies to all terms and conditions of employment.