What are the responsibilities and job description for the Relationship Manager position at CRS?
About Us:
CRS Temporary Housing is a leader in our industry providing temporary housing solutions to individuals who are displaced from their home due to loss. Working with insurance companies and policyholders, we provide a variety of solutions to make this difficult time easier.
Our office is in North Phoenix, AZ, near 19th Ave and Highway 101 (Address: 20430 N 19th Ave, Phoenix, AZ 85027). New Relationship Managers will complete in-office training for the first 30 days until they show proficiency in the role afterwards will work a hybrid schedule (4 days at-home and 1 day in-office). Computer and phone equipment will be provided. You must have a reliable high-speed internet service and a suitable workspace at your residence.
Job Summary:
The Relationship Manager is a sales position for self-motivated individuals who play a pivotal role in fostering strong customer relationships, retaining existing business, and driving repeat/new business from our insurance company customers. They will also work closely with the operations team to ensure the smooth day-to-day operations of our business.
The Relationship Manager has a base salary of $60,000 with additional incentive pay (commissions and bonuses) based on performance and growth of customer accounts.
Duties/Responsibilities:
- Develop and maintain relationships for assigned accounts.
- Serve as a point of contact for adjusters, provide information and education on the hotel and housing processes.
- Maintain a strong sales pipeline and execute strategies to maximize account growth
- Align sales strategies with business objectives to drive sustainable growth.
- Develop field sales action plans and track ROI.
- Build and nurture relationships with key clients to foster long-term partnerships.
- Develop strategies to increase customer loyalty and repeat business
- Actively seek and onboard new customers to expand market share
- Ensure customer satisfaction by addressing customer objections and concerns with effective problem-solving skills
- Prioritize tasks effectively to balance sales activities and client needs
- Document Sales and Operational activities in our CRM
- Travel within assigned territory to visit actual and potential customers. This may include Unit Meetings, attendance at conferences, golf tournaments, etc.
- May participate in accounts receivable duties including approving invoices, payments, and ensuring timely collection of outstanding balances.
- Performs other duties as necessary or assigned.
Qualifications:
- 4 years of experience working with account management/sales representative role (i.e., Sales Development Representative, Business Development Representative, Inside Sales, B2B sales, or Account Manager)
- Proven track record of sales growth in a territory or region.
- Strong organizational and time management skills.
- Self-motivated and results-driven with a strong passion for sales.
- Must be able to participate in overnight travel to visit customer sites. (~30% travel)
- Excellent written and verbal communication skills.
- Excellent presentation skills.
- Excellent organizational and time management skills.
- Proficient in Microsoft Office Suite or similar software with a preferred typing speed of 40 wpm or higher.
Education
- High School Diploma or equivalent required
- Bachelor’s degree is preferred, in business or related discipline.
Physical Requirements:
- Must be able to lift up to 15 pounds at times.
- Ability to work from a laptop during business travel
Salary : $60,000