What are the responsibilities and job description for the Help Desk Support Specialist position at CRS?
CRS is an industry leader with 35 years of history as a trusted partner to insurance carriers, assisting their policyholders in times of crisis.
Temporary Housing: We coordinate accommodations during time of crisis after a home displacement event until the policyholder returns to their permanent residence.
Managed Repair Program (MRP): Our service connects carriers, policyholders and contractors, enabling a quality and efficient restoration process for the damaged property.
As part of our commitment to a safe and trusted workplace, CRS requires all new hires to complete a pre‑employment background check and drug screening. Full details will be shared if an offer is extended.
This position will provide Help Desk support via telephone, e-mail, instant messaging, and in-person for all departments. Casual dress code. Full-time hours Monday through Friday. This position will work on site at the CRS Corporate office in North Central Phoenix.
Hourly rate: $22 or higher depending on experience.
Duties/Responsibilities
Temporary Housing: We coordinate accommodations during time of crisis after a home displacement event until the policyholder returns to their permanent residence.
Managed Repair Program (MRP): Our service connects carriers, policyholders and contractors, enabling a quality and efficient restoration process for the damaged property.
As part of our commitment to a safe and trusted workplace, CRS requires all new hires to complete a pre‑employment background check and drug screening. Full details will be shared if an offer is extended.
This position will provide Help Desk support via telephone, e-mail, instant messaging, and in-person for all departments. Casual dress code. Full-time hours Monday through Friday. This position will work on site at the CRS Corporate office in North Central Phoenix.
Hourly rate: $22 or higher depending on experience.
Duties/Responsibilities
- Monitors the Help Desk ticketing system to respond to problems identified by users in a timely manner.
- Identifies, researches, resolves, or escalates technical problems.
- Create useful and easy to follow knowledge-based articles.
- Installs, configures, and maintains desktop, laptop hardware and software.
- Maintain inventory of office equipment.
- Observe, review, and document department processes to improve and streamline.
- Providing support hardware provisioning and User/Manager support for new hires, position changes, and generally on/off boarding processes.
- Performs other duties as necessary or assigned.
- Ability to research solutions to problems, gather information, and make recommendations.
- Excellent written and verbal communication skills.
- Strong problem-solving skills with a proactive and innovative focus.
- Must demonstrate accuracy, attention to detail, and excellent organization skills.
- Strong ability to multitask. Sense of urgency and deadline oriented.
- Proficient with Microsoft Office Suite (Outlook, Word, Excel, Teams, etc.
- High School Diploma or equivalent required
- A Certified preferred.
- Typing speed 50 wpm or higher preferred.
- Stable work history with excellent attendance
- College coursework preferred.
- Atlassian Service Desk and JIRA issues tracking experience.
- Prolonged periods sitting at a desk (or standing) and working on a computer and phone headset.
- Ability to lift 25 pounds and move equipment and furniture.
- Ability to bend and craw under desks.
- This position requires moving furniture and equipment when requested.
Salary : $22