Restoration Claims Specialist

CRS is a Phoenix-based company that helps insured families recover after unexpected home damage (fire, water, storm, earthquake, etc.) by providing temporary housing and relocation support. Working closely with insurance carriers, CRS manages everything from emergency hotel stays to long term housing, furniture, and necessities. In addition to housing placement services, we also streamline the repair and restoration process for damaged homes by tapping into our national network of general contractors. Since 1989, the company has built a reputation for reliability and world class, compassionate customer care powered by a team of professionals dedicated to supporting people during critical moments. Our goal is to make a difficult situation easier by coordinating housing solutions that fit the policyholder’s needs while also working within the guidelines of their insurance coverage.  

Our office is in North Phoenix, off the North 101 Loop and 19th Ave. in Deer Valley. 

As part of our commitment to a safe and trusted workplace, CRS requires all new hires to complete a pre-employment background check and drug screening.

CRS is an equal opportunity employer. We hire, develop, and promote individuals based on job-related qualifications and abilities. We offer a welcoming and inclusive environment in service to one another, our diverse clients, and the communities we call home. We do this with kindness, empathy and respect for each other.

About the Role

We are seeking a Restoration Claims Specialist to join our Managed Repair Program (MRP) team. This role focuses on providing claims adjusters access to our network of qualified General Contractors to perform policyholder repairs, as well as maintaining the relationship with our network of General Contractors.. This role is responsible for providing exceptional customer service and being a primary point of contact for both GCs as well as claim adjusters, while maintaining a strong focus on policyholder satisfaction and outcomes.  

• Compensation: $20.00/hr. (approx. $41,600.00/yr.) plus possible annual bonus based on company performance.
• Training: Approximately 90 days, Monday–Friday, 8:00 AM – 4:30 PM (in-office). Due to the nature of the training, we ask you do not request PTO during the training period. 
• Regular Schedule: Monday–Friday, 8:00 AM – 4:30 PM (some flexibility upon completion of training)
• Hybrid: This role I primarily in-office, with a hybrid offered after training is completed.  Hybrid is 1 day at home per week, based on performance.
• Computer and phone equipment will be provided. You must have reliable high-speed internet service and a suitable workspace at your residence.

Duties/Responsibilities:

• Maintain a strong relationship with our network of qualified and vetted General Contractors (GCs)
• Communicate to GCs CRS's performance KPIs/metrics and hold GCs accountable to those expectations
• Handle escalations and resolve contractor-related issues impacting claims and repairs
• Use phone, email and text to communicate with GCs and policyholders in a professional, clear, accurate manner in a timely fashion
• Record accurate, concise and professional notes in our CRM (Salesforce)
• Be able to compile, share, and explain performance reports to leadership 

Qualifications:

• High school diploma or equivalent required
• 2 years of sales experience (preferably phone-based sales)
• Intermediate proficiency with Microsoft Office Suite, including Excel, Outlook, and Word.
• Stable employment history with a demonstrated record of reliability and excellent attendance.
• Strong work ethic with a commitment to accuracy, accountability, and continuous improvement.
• Proven history of exceptional attention to detail and organizational skills.

Strong Candidates Will Possess:

• Experience in restoration, insurance claims, contractor management, or vendor networks
• Proven ability to build relationships and manage external partners
• Strong understanding of construction/restoration workflows
• Experience with performance metrics, KPIs, and operational processes
• Ability to operate in a fast-paced, multi-market environment
• Experience with Salesforce as a CRM

Salary : $41,600