What are the responsibilities and job description for the Assistant General Manager - Verde Ranch RV Resort position at CRR Hospitality?
Join our Verde Ranch RV Resort Team: Assistant General Manager Opening!
Are you looking to join a team that has fun providing excellent guest service? Do you enjoy working with people who have a passion to serve, care about each other, their guests, and their community? We are looking for a seasoned hospitality leader to join our team as the Assistant General Manager to help oversee our resort that features 389 RV Sites, fully furnished rental cabins, Conestoga Wagons, and so much more! With best-in-class amenities, activities for the entire family, beautiful views of the mountains, it’s no wonder this luxury RV Resort was Voted #1 Top RV Campground, #1 Top Large Campground by Campspot.
We value our associates’ time and efforts! Our commitment to your success is enhanced by our competitive compensation and incredible benefits package including:
- Medical, Dental, and Vision Benefits
- Complimentary Site Rent, FHU
- 2 weeks annual PTO
- 6 Paid holidays
- Full 401K match up to 6%
- Tuition Reimbursement
- Virtual, in-person, and conference learning opportunities
Position Summary: The Assistant General Manager supports all aspects of resort operations including guest and employee satisfaction, reputation management, human resources, financial performance, sales, and revenue generation and delivering a return on investment.
Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Assists the general manager with the operational and financial management of the property. Meets assigned departmental budgets and monitors financial statements.
- Verifies that all brand standards are being maintained in each area of the property.
- Verifies that all team members meet or exceed all brand requirements.
- Acts on guest and resident requests seeking resolution.
- Delivers and leads strong customer service and operational practices. Enforces resort rules and standards.
- Assists RV Resort Manager with administrative duties and tasks.
- Works shifts and supports various departments as needed.
- Assists with the employee life cycle of recruiting, hiring, training, coach, counseling, and mentoring. Supervises employees in the assigned department(s).
- Assists with delivering profitable results and operating within budgeted guidelines.
- Ensures compliance with federal, state and local agencies that regulate fair housing laws and resort operations. Maintains current licenses and permits as prescribed by local, state and federal agencies.
- Participates in the development of short term and long term financial and operational plans for the Resort.
- Meets goals for projected revenue levels as well as guest satisfaction.
- Establishes and maintains an appropriate level of community involvement.
- Assists in the development of new programs which result in an increased level of guest satisfaction and operational excellence.
- Must have flexibility to respond to resort needs during non-business hours. Works a flexible schedule including weekends and holidays.
- Performs other related duties as assigned.