What are the responsibilities and job description for the Dental Office Manager position at Crownwell Dental?
We’re looking for a capable, personable, energetic, and organized leader to manage our dental practice and own insurance billing. This is a key position for a focused, succesful person someone who wants to make a real impact in patient experience, improve systems, and lead a team with a strong patient-first mindset.
What you’ll do:
- Oversee daily front desk operations to keep patient flow smooth and professional
- Coach and support front desk staff; set clear service and performance standards
- Own in-practice scheduling, confirmations, and communication to reduce gaps and improve efficiency
- Oversee insurance verification and billing workflows to ensure accuracy and follow-through
- Handle patient questions and issues with professionalism and strong service recovery
- Coordinate with the clinical team to keep the day running smoothly
- Maintain a clean, organized, welcoming front office and enforce office procedures
Requirements / Skills:
- At least 3-5 years dental practice management experience
- Strong knowledge and practical experience in insurance/billing workflows and scheduling strategy
- Professionalism regarding patient confidentiality and HIPAA compliance.
- Highly organized with exceptional follow-through - nothing falls through the cracks.
- Open to change and continuously striving to improve.
- Goal-oriented.
- Quick-thinker and problem solver with a can-do attitude
- Comfortable with Dental softwares and ability to improve systems
- Ability to multitask and prioritize in a fast-paced environment
- Strong leadership hard and soft skills
Performance-based bonuses awarded upon achievement of goals.
Job Type: Full-time
Pay: $25.00 - $35.00 per hour
Benefits:
- 401(k)
- Health insurance
- Paid time off
Language:
- English (Required)
Work Location: In person
Salary : $25 - $35