Logistics Coordinator

Iron Road Logistics is seeking a detail-oriented, customer-focused Logistics Coordinator to support the planning, coordination, and execution of transportation services. This role is responsible for managing freight movements from origin to destination while ensuring efficiency, cost control, and high levels of communication and service. This position is ideal for an individual who thrives in a fast-paced environment, enjoys problem solving, and values building strong relationships with customers, carriers, and internal teams.

Company Overview

Iron Road Logistics is a transportation and logistics company that grew from the McGrew family of businesses after recognizing the need for reliable, professional hauling services for our customers. Built to support McGrew Equipment, Crownstone Equipment, and their customers, Iron Road Logistics provides dependable equipment transportation with a strong focus on safety, communication, and service excellence.

Our team represents not only Iron Road Logistics, but also our affiliated companies, and is expected to operate with professionalism and care at all times.

Role Description

The Logistics Coordinator is responsible for coordinating incoming and outgoing freight while ensuring shipments move safely, efficiently, and on schedule. This role requires strong communication, negotiation, and organizational skills to manage carrier relationships, resolve transportation issues, and provide exceptional customer service. The Logistics Coordinator plays a critical role in supporting operations, maintaining accurate documentation, and contributing to the overall customer experience.

Essential Duties & Responsibilities

• Source and negotiate competitive transportation rates with carriers and service providers.
• Match carriers with freight based on equipment type, location, delivery timelines, and customer requirements.
• Coordinate and manage transportation of freight from origin through final delivery.
• Maintain regular communication with customers, carriers, and internal teams to ensure shipment visibility and service excellence.
• Track shipments and proactively address delays or service disruptions.
• Confirm shipper and receiver business hours, loading requirements, and delivery expectations.
• Collect and verify carrier information, including insurance and operating authority.
• Create carrier contracts, bills of lading, and shipment documentation.
• Schedule pickups and deliveries with customers, vendors, and carriers.
• Maintain accurate records, data entry, and shipment documentation.
• Support billing and invoicing processes as needed.
• Answer and direct incoming calls, emails, and messages to appropriate parties.
• Resolve transportation issues quickly and professionally while maintaining strong customer relationships.
• Cross-train to assist in multiple operational roles as needed.
• Follow all company policies, safety procedures, and operational standards.
• Perform other duties as assigned.
  
  
  

Educational & Experience Requirements

• High school diploma or equivalent required.
• 1 years of experience in transportation, logistics, or freight brokerage preferred.
• Strong communication, negotiation, and relationship-building skills.
• Proficiency in Microsoft Office.
• Analytical and problem-solving abilities with strong attention to detail.
• Ability to multitask, prioritize work, and adapt in a fast-paced environment.
• Mcleod or TMS experience preferred but not required.
• Team-oriented mindset with a commitment to professionalism and service.
  
  
  

Essential Physical Requirements

While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to stand, walk, sit, use hands to finger, handle or feel, and reach with hands and arms. The employee must occasionally lift and/or move up to ten (10) pounds and may infrequently lift and/or move up to twenty-five (25) pounds. Specific vision abilities required include close vision, distance vision, color vision, and peripheral vision.

Equal Employment Opportunity

McGrew Management Company and its affiliates provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.