What are the responsibilities and job description for the Host/hostess (AM Shift) position at Crowne Plaza North Augusta?
Job Summary
We are seeking an energetic and welcoming Host/Host to be the first point of contact for our guests, creating a positive and memorable dining experience from the moment they arrive. In this dynamic role, you will manage guest seating, handle reservations, and ensure smooth flow of service while providing exceptional customer service. Your enthusiasm and hospitality will set the tone for an enjoyable visit, making guests feel valued and appreciated throughout their time with us.
Duties
- Greet all guests in a warm and enthusiastic manner, provide silverware and appropriate menus, and advise of any daily specials.
- Seat guests in appropriate sections and fairly to all servers.
- Answer the telephone after no more than three rings, including room service, and assign orders to servers.
- Handle closing of guest transactions in restaurant and room services, close out register, and balance out cash for shift as well as keeping cash funds secured at all times.
- Set up host stand with menus, blank checks, cash trays, register tape, candy, change, vouchers, etc. Check tables to ensure proper set up for each shift.
- Check guest tables to ensure guest service and food quality are satisfactory and up to StepStone and hotel standards.
- Notify a manager immediately of any guest complaints.
- Call back room service guests to check service, up sell, and arrange tray pickup.
- Use proper etiquette guidelines for seating guests.
- Practice and observe all safety rules and procedures.
- Assist all service personnel in any duties as requested.
- Maintain and follow all cash handling procedures.
- Ability to accurately use various office software.
Requirements
- Must have a comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors.
- Ability to accurately report information.
- Ability to scrupulously follow all StepStone and hotel policies and procedures
- Attend required meetings.
Pay: $12.00 per hour
Work Location: In person
Salary : $12