What are the responsibilities and job description for the Guest Service Agent position at Crowne Plaza North Augusta?
Description:
- Register and assign rooms to guests.
- Issue room key and escort instructions to Guest Service Agent or directly to guest.
- Sort, and track incoming mail and messages.
- Transmit and receive messages using all communication avenues.
- Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.
- Keep record of room availability and rate.
- Compute bill, collect payment, and make change for guests.
- Make, confirm, and cancel reservations via all communication avenues.
- Post charges such as room, food, liquor, or telephone to guest bill if interface is inoperable.
- Make reservation, transportation, or entertainment reservations for guest.
- Deposit guest valuables in hotel safe deposit box.
- Ability to accurately use various office software.
- Have a full working knowledge and expertise of each shift including night audit.
- Must have a comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors.
- Ability to accurately report information.
- Ability to assist with various office tasks as needed.
- Ability to scrupulously follow all StepStone and hotel policies and procedures.
- Attend required meetings.
- Must have a comprehensive knowledge of all hotel departments and functions.
- Must have good mathematical and computer skills.
- High school education required. Relevant training and experience and additional education preferred.
- CPR and first aid training preferred.
- Additional language ability preferred.
Salary : $15