What are the responsibilities and job description for the Front Desk Supervisor position at Crowne Plaza Houston Med Ctr-Galleria Area, an IHG Hotel?
The Hotel Front Desk Supervisor oversees daily front office operations, managing staff, check-ins/check-outs, and guest services to ensure high satisfaction. Key duties include resolving guest complaints, handling financial transactions, training agents, and coordinating with housekeeping. They act as a role model, implementing policies and maintaining a welcoming environment.
Salary : $18