What are the responsibilities and job description for the Hotel Night Auditor position at Crowne Plaza Hotel Airport?
Job Overview
Join our dynamic hospitality team as a Hotel Night Auditor, where your energy and attention to detail will ensure seamless overnight operations and exceptional guest experiences. In this vital role, you will oversee the night shift, balancing administrative duties with guest relations to maintain the highest standards of service. Your proactive approach will help uphold hotel policies, manage financial transactions, and prepare the property for a successful new day. If you thrive in a fast-paced environment and possess a passion for hospitality management, this is your opportunity to shine!
Responsibilities
- Conduct thorough audits of daily financial transactions, including room charges, payments, and adjustments using hotel management systems such as OPERA.
- Prepare detailed night reports covering occupancy, revenue, and operational issues to inform management decisions.
- Respond promptly and professionally to guest inquiries and requests via phone or in person, ensuring guest satisfaction through exceptional customer service.
- Monitor security cameras and perform routine safety checks to maintain a secure environment for guests and staff.
- Handle late-night check-ins and check-outs efficiently while verifying reservations and processing payments accurately.
- Enforce hotel emergency procedures confidently during incidents or safety concerns, coordinating with local authorities if necessary.
- Maintain clear communication with front desk teams and housekeeping staff to ensure smooth transitions between shifts.
Skills
- Opera experience highly recommended.
- Proven experience in hospitality management or hotel operations, with familiarity in front desk functions and guest services.
- Strong knowledge of hotel management software such as OPERA, along with proficiency in multi-line phone systems and phone etiquette.
- Excellent customer service skills with the ability to handle guest relations diplomatically and professionally.
- Multilingual or bilingual abilities are highly desirable to serve diverse guests effectively.
- Ability to manage night audit procedures efficiently while maintaining attention to detail under pressure.
- Knowledge of hotel emergency procedures, safety protocols, and resort experience is a plus.
- Exceptional communication skills to coordinate with team members across departments seamlessly.
Embark on a rewarding career where your dedication transforms guest stays into memorable experiences!
Pay: $15.00 - $18.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Free parking
- Health insurance
- Life insurance
- Paid time off
- Relocation assistance
- Vision insurance
Work Location: In person
Salary : $15 - $18