What are the responsibilities and job description for the Technical Retention Specialist I position at Crown World?
Essential Functions:
- Develops relationships with existing customers; presents viable options to satisfy customer needs and works to anticipate the customer’s future needs.
- Utilizes customer retention software to monitor new, current, accounts to implement account retention procedures, with an emphasis on obtaining business from and retaining new and restart accounts.
- Identifies and tags cases accordingly prior to production.
- Evaluates cases of technical concerns and communicates with dentists/office to resolve issues.
- Works directly with production team regarding product quality and retention cases.
- Maintains records of account retention progress within customer retention software module.
- Assists with determining causes of sales decreases, and works to promote continued use of company services.
- Makes and receives phone calls with the intent of promoting and/or selling Crown World products and/or services.
- Provides customer support to dentists and Dental Service Organizations to resolve level 1 issues.
- Works with technical advising and customer care teams on retention cases.
- Substitutes technical advising positions as necessary.
- Maintains a working knowledge of Crown World products and services offered.
- Performs other related duties and projects as business needs require at direction of management.
Education and Experience:
- High school diploma or equivalent.
- Minimum of two (2) years of ACD experience and/or three (3) years of customer service or minimum three (3) years in a dental background (RDA, DA, CDT).
Pay Range: $21.53-$23.00p/hr.
Salary : $21 - $23